Gem Windows and Doors

Windows & Doors Installation & Service
Toronto ON M8Z 1V1
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Anne Wetheral from Toronto
Anne Wetheral from Toronto
2 reviews Toronto, ON
0/10

Screen door purchase

Cannot recommend Gem - we purchased a screen door from them in January 2013 and it was installed in February 2013 on a mild day. The hidden screen never worked properly, one of the clips on the side to 'lock' it in position was broken, and the screen was pulling away from the frame. Their 'service person' was out at least 4 times to try and repair it, but they refused to replace it for us. It still is not right. Plus the spring at the top inside of the door is massive and makes a terrible noise when the door is opened. All at a top dollar.
Very very disappointing. Would never recommend this company or any of their products.

Approximate cost of services:
$1,000.00
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Company Response

Dear Mrs. Wetheral,

You ordered a custom aluminum storm on Decemeber 03, 2012 and was iinstalled promptly on January 18th, 2013. We are surprised and disappointed with your review of your experience with our company. At GEM we have been commited to our customers for over 53 years with excellent service. You purchased a storm from us on December 3rd, 2012 that was installed to your satisfaction and was operating properly. You stated above that the screen never worked from the beginning, we find this perplexing as you signed off that everything was in good order to our installers who inspected the door with you. Regardless of this point, we did not receive any complaint or service from you with the issues on the pins until June 12th, 2013, almost 7 months later. We came out and replaced promptly the defective part at no cost to you on June 25th, 2013. Therefore we feel that your review above to our customers is inaccurate and misleading. We would like our customers to post honest and accurate reviews to assist future customers in having all the facts before making a decision. We feel that when customers review our total overall reviews, they will feel confident that GEM is one of the best companies to deal with in Toronto.

Thank you, Spiros Christopoulos. Owner of GEM Windows and Doors.