Gem Windows and Doors

Windows & Doors Installation & Service
Toronto ON M8Z 1V1
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Reviews for Gem Windows and Doors

Average customer rating:
8.7 10 (422 reviews)

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Semeniuk Family in Etobicoke
Semeniuk Family in Etobicoke
2 reviews Toronto, ON
10/10

Replacement of "6 old 1950's windows"

Decision to replace widows was made very easy with knowledgeable sales staff (Tas) assisting us with styles, features and timelines. Once expertly measured, the installation followed as agreed and the crew responsible (Joe and Mickie) worked carefully and meticulously to transform the look and feel, in each of the rooms.
Great job to construction plant team... looks fantastic.
Thanks you so much to a wonderful team at Gem Windows and Doors.

Approximate cost of services:
$7,000.00
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Company Response

At GEM Windows & Doors, our team is here to help. From our knowledgeable sales staff to experienced installers, we want to make sure that you are happy and confident with your choices.

It is always a pleasure to hear from valued customers such as yourself.

TEAM GEM!

Thompson in Toronto
Thompson in Toronto
1 review Toronto, ON
10/10

Door Installation

Gem Windows assisted our family in choosing a style of front door that was complimentary to our home. It was installed with courtesy and efficiency at an affordable price. We love our door.

Approximate cost of services:
$2,300.00
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Company Response

Thank you for the review!

With so many choices our there we are glade that you are happy with your front door selection. At GEM Windows & Doors being happy with your choice within your budget is an important part of our business.

TEAM GEM!

Private User
Private User
Private User reviews Toronto, ON
10/10

Windows and Doors.

We had 2 sets of old wooden and aluminium windows and one old wooden not - too- secure door replaced as they were damaged and were not energy efficient. We shopped around and there was almost a $4000.xx difference between Gem and the competitor that we were considering. For the same service, plus one added, no cost, bonus, we got the same material at a great saving. We booked in October 2016 and had the work done today, 01 February, 2017, as scheduled. The 2 man team arrived 30 minutes early. They were neat, quick and quiet, taking away all the old windows and door. The only issue was the temporary cold, but Mother Nature rules. In just under 5 hours, they were done. They were professional, courteous and friendly. Thank you Gem W & D's.

Approximate cost of services:
$2,627.18
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Company Response

We are always pleased to hear from happy customers such as yourself.

We hope you enjoy the comforts of your new windows many years to come.

Thank you for the wonderful review!

TEAM GEM!

Nadia from Mimico
Nadia from Mimico
6 reviews Toronto, ON
10/10

New Front Door, 6 mainfloor Windows and 7 basement windows

We had almost original wood windows. Most were painted shut but still drafty. We contacted a few companies for Quotes and decided to go with Gem. We spoke with Spiros and he was knowledgeable and experienced with retrofit windows and doors. The windows took a couple weeks longer than promised but we weren't in a huge hurry. The installation guys were amazing! They were on time and amazingly quick and tidy. We had all the windows installed in a day and a half and the door about a month later. We were worried with a hundred year old house that it would uncover hidden problems but were pleasantly surprised it went smoothly. We would be happy to use them again.

Approximate cost of services:
$11,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

GEM Windows & Doors have been selling and installing windows for over 55 years servicing the GTA and surrounding areas. Our intimate knowledge of the communities help to ensure you are getting the products that will fit your home and the installation type that will benefit you the most.

We are glad that you are pleased with your windows and doors. We will be happy to have you as a customer again.

TEAM GEM!

judyhadsca
judyhadsca
2 reviews Toronto, ON
10/10

Basement Door and Two Windows

I wanted to replace my basement door and two windows so I called Gem. This is the third job that they have done for me. The door was quite challenging as it was at the bottom of a stairwell and needed to be custom made. The first company who looked at it didn't want to attempt the difficult project. Gem sent a man to measure the space and then I received a call from the owner of the company. He explained that the technician didn't think it could be done but after talking it through with the owner, they came up with a plan that would work. Unfortunately, there were problems with the first factory construction of the door. It had to be scrapped and reconstructed. After an extended period, the door was ready and was easily installed along with the window.

Approximate cost of services:
$4,300.00
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Company Response

Judy,

We are glad that in the end we were able come up with a solutions and you were happy with installation.

Thank you for coming back to us for a third time and hope we can be of service to you again in the future.

TEAM GEM!

Designer Peter in Toronto
Designer Peter in Toronto
1 review Toronto, ON
10/10

New Windows

From helping me select the window style in my price point to the professional installation, GEM provided amazing service all fronts.
The new windows have integrated beautifully into the styling of my older home. Very pleased and look forward to my next project with GEM Windows and Doors.

Approximate cost of services:
$6,000.00
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Company Response

Peter,

Thank you for taking the time to write this review. We can't wait to work with you again on a new project, value engineering our customers wants, need and look is one of our specialties.

TEAM GEM!

Pat in Etobicoke
Pat in Etobicoke
1 review Toronto, ON
10/10

Living Room Window, Front and Side Door

We first dealt with Gem Windows and Doors ten years ago. The Customer Service and professionalism extended then was Perfect and we knew at that point that we would always deal with the Professionals at Gem. Well recently we made another purchase and from the minute we walked through the showroom door to our installations we were very pleased. The sales team are so knowledgeable about their product and the installers are so experienced and very importantly, very clean and tidy and respectful of our home. We recommend Gem to everyone !! You won't be disappointed !!!!!

Approximate cost of services:
$10,000.00
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Company Response

Pat,

Repeat customers such as yourself will keep us in business for many years to come. Thank you for the repeat business and look forward to working with you again.

TEAM GEM!

SANDRA GAGLIARDI in Brampton
SANDRA GAGLIARDI in Brampton
1 review Caledon, ON
10/10

Patio Door

It was a pleasure dealing with Gem Windows right from the start.
The salesman was pleasant and helpful and the installer was professional and courteous.

Very happy and I've already recommended Gem Windows to my friends and family!

Approximate cost of services:
$2,400.00
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Company Response

Sandra,

Thank you for the review, your recommendation means a lot to us. We are pleased to hear that you are happy with your door.

TEAM GEM!

gusgoose in Toronto
gusgoose in Toronto
1 review Toronto, ON
10/10

New windows for our bungalow.

Nice showroom so you can weigh the options and get a good idea of the quality you are paying for. Timeline for delivery was close to what was promised and installers were prompt, pleasant and efficient. Windows look great, especially our new front bay window.

Approximate cost of services:
$11,000.00
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Company Response

Thank you for mentioning our showroom! We take a great deal of pride in having a facility that contributes to education our customers.

Ruth in Scarborough
Ruth in Scarborough
1 review Toronto, ON
10/10

Windows & Doors

I am very happy with my windows and doors, except for little problem regarding the screens that did not fit properly in the living room windows. The guy from GEM had been real determined to get them properly fitted...he would not give up...not at all. Yes to the screens fitting great. If I ever move to another house, you can bet that I'd get GEM Windows & Doors to replace the windows & doors. It was my friend who lives in Brampton, did recommend GEM to me.

Approximate cost of services:
$24,000.00
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Company Response

Poor fitting screens can happen. It is a manufacturing issue, not a window company error, but you’re correct. We do not give up on getting things like this corrected for our customers.`

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gem Windows and Doors

Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 60 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source ...
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