Clera Windows + Doors

Hello Clera valued customer,
It's always gratifying to read great customer feedback. We work hard on every project to reach maximum customer satisfaction. We are very pleased to read your satisfaction with the service provided by Tim. We apologize for the delay and we thank you for your patience and understanding. Looking forward to the opportunity to serve you again.

Enjoy the new Clera look!

All the best to you!

Hello Clera valued customer,

We really appreciate this fantastic 10-star review that you left us! We're pleased to hear your satisfaction with your new windows. Laura and Barry will be thrilled with the kind words about their work. We thank you for your business and look forward to seeing you again in the future.

Wishing you all the best!

Hello Keith,

We are extremely sorry for your bad experience, and this is unfortunate for us to receive your 0 rating, especially when I have several e-mails of communication with you along with phone conversations addressing your issue of the tiny debris in between the decorative glass. We understand your frustration about the delay and you are very likely trying to escalate the issue by saying you spent $6000.00 whereas the actual agreement was for only $3800. You forwarded me a video of the issue in September 2022 which was forwarded to the glass manufacturer to review. Once the manufacturer replied I informed you(see email below) that the glass was ordered and that we were waiting for the glass company to ship it to us. As everyone knows that there are still issues with supply chain and any product that is custom-made will take more time than normal. We are very sorry and disappointed to read that you think there is something fishy going on, Clera is a family run business and we have been proudly serving thousands of happy customers for over 45 years. We regard our lasting presence in the industry as a testament to our great products, and excellent customer service. Most of the manufacturing facilities were closed during the holidays for up to 3 weeks and we are following up on your glass with our supplier regularly. As soon as the glass arrives, we will schedule someone to replace the glass.
We thank you, and we wish you well.
Rita
Clera Windows and Doors

Keith,

The new door insert has been ordered. As soon as it’s ready the manufacturer will notify us, no idea how long it could take, the glass manufacturer will not provide us with an approximate time. I am sorry you feel you have received inadequate service and you have the need to take this matter to a higher level. I have been in contact with you several times addressing your issue and doing my best to resolve it as quickly as possible.

You will be contacted as soon as we receive the door insert to book an installation appointment

Dear Clera customer,

Thank you so much for taking the time to leave this excellent 10-star review. We really appreciate your business, and we are delighted that you are pleased with your new door.
Please let us know what we can do for you in the future.

Best wishes!

Good day Chris,

Wow! Thank you so much for your wonderful remarks. We are extremely happy to hear that our team of professionals met and exceeded all your expectations. It was a pleasure to serve you. We will make sure to share your comments with Dennis, Johnny and the installation crew. We are confident that your new windows and door will give many years of joy.

Thank you again! We're looking forward to making your next experience even better in the future!

Hello Private User,

Thank you for your continued business and loyalty to our company, we're thrilled to hear that you've had a great experience dealing with your sales rep and the installation crew assigned to your project. We thank you for recommending us to your family and we are delighted they were as pleased as you. Looking forward to assisting you again in the future.

Enjoy your new windows!

All the best to you!

Dear Henry & Sylvia,

Thank you for the 10-star feedback regarding your recent window replacement project. We're glad to see you found Cash and Isaias to be both personal and professional, and that everything was completed seamlessly and to your satisfaction. We appreciate your comments and hope to work with you again.

Best wishes!

Dear M, we are very sorry for your bad experience and extremely surprised by your review as we do not have any order pending from 2021. Also, our customer service department stays on top of of every customer requirement and coordinate to get any outstanding issues rectified in timely manner.We are unable to identify you as an M initial and request you to contact our head office and ask to speak to management if there is any outstanding issue with your order. Our office will gladly help you and make arrangements to resolve issues,if any, with your order.
Looking forward to your call.

Dear Kevlorr,

Thank you for taking the time to provide us with a review. We're quite dismayed and extremely surprised to hear of the experience you're detailing. At Clera we strive for each and every project to go seamlessly and work collectively to ensure our customers are satisfied with the overall outcome of their projects. We extend our apologies to you for this unsatisfactory experience. We would absolutely like to rectify your issues and eventually change your opinion of our products and company. However, we are unable to reach you with the name provided on your review. We have searched all our database but unfortunately, we could not find anything under KEVLORR. If you wish to discuss your issues further please contact me Rita at rita@clerawindows.com. Looking forward to hearing from you.

Dear Arjune,

Thank you so much for your kind feedback and your 10-stars. Enjoy your new door in good health!

Best wishes!

Dear Mr. Arjune,

We apologize for the delay in your patio door. Please note that we never ignored your calls and your rep reached out to you and explained that we are waiting to hear back from our supplier regarding the status of your door. We are still experiencing delays on a standard white patio doors due to supply chain issues and you door is custom painted in/out and that's why it's taking more time. Once again, we are very sorry for the delay and we will update you as soon as we get any info on your door.

Thank you