Windows and door replaced …. Terrible
Run! We had our windows/door replaced and it was a mess! I do not usually write these posts but it never ends with our new windows. We were told by our Clera sales rep we had the best crew coming. Well, the crew never showed up on time, talked bad about Clera and took 7 days to install our 11 windows and door. We had a mismeasured window by over 10 inches off and we discovered that their crews are ex-roofers. The crew also damaged our floors and left a mess. We spent over $25,000 to now have drafty creeky windows especially when its windy. The caulking on the inside is already cracking. To communicate with Clera takes constant follow up. We were told they would do a post installation inspection to make sure all was good, well this NEVER happened. I miss my old windows!
- Approximate cost of services:
- $250,000.00
- Company Response
Dear Kevlorr,
Thank you for taking the time to provide us with a review. We're quite dismayed and extremely surprised to hear of the experience you're detailing. At Clera we strive for each and every project to go seamlessly and work collectively to ensure our customers are satisfied with the overall outcome of their projects. We extend our apologies to you for this unsatisfactory experience. We would absolutely like to rectify your issues and eventually change your opinion of our products and company. However, we are unable to reach you with the name provided on your review. We have searched all our database but unfortunately, we could not find anything under KEVLORR. If you wish to discuss your issues further please contact me Rita at rita@clerawindows.com. Looking forward to hearing from you.