Clera Windows + Doors

Windows & Doors Installation & Service
Vaughan ON L4K 5V5
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88%

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Reviews for Clera Windows + Doors

Average customer rating:
9.2 10 (3710 reviews)

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nlatremoille
nlatremoille
0 reviews Kingston, ON
10/10

Windows and Front Door - Great Experience!

We are very happy with the work Clera did with replacing our windows and front door. Hans and his install team provided great communication and quick and tidy work from start to finish. Very professional outfit. Highly recommended!

Approximate cost of services:
$35,000.00
0 of 1 people found this review helpful.
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Company Response

Dear customer

Thank you so much for your wonderful review. We are thrilled that you chose Clera windows and Doors for your project. We are also very happy that Hans and his installation team met and exceeded all your expectations. Your recommendation to your family and friends is greatly appreciated.

Looking forward to assisting again in the near future!

Best wishes!

cdngolfer
cdngolfer
1 review Oakville, ON
10/10

WINDOW REPLACMENT

We needed to replace our windows and asked for quotes from 5 companies. All the quotes were within a couple of thousand $ so we made our decision based on the professionalism of the consultant who came to give us the quote, the quality of the windows and the manufacture location of the windows. Due to the final quote of close to $30K, we decided to complete the project over 2 years (half the windows in 2022 and the other half in 2023). The interest of the company to complete it over 2 years also factored into our final decision and we selected Clera Windows. Greg, the Clera Consultant was very professional and personable. He explained the process from start to finish in detail, the quote by window and gave us options on dividing the quote over 2 years. He was also very clear on the consequences of doing it over 2 years (ie the 2nd year quote may be higher). Other consultants were not that clear. With the problems on supply and delivery that we are experiencing this year, he constantly kept us advised on the final delivery date for the windows so we could plan for installation. The windows finally arrived. Trevor, the lead installer with a crew of 2 (Dave and Scott), were very professional. Trevor kept us advised on every step of installing the windows. He had to take addition time removing some old windows and installing the new windows since the old windows had not been installed correctly. Again he kept us advised of the process on an ongoing basis. Trevor and his crew were never late arriving on schedule. They were personable and friendly and completed the project on time. Any additional requirements (ie additional caulking) were quickly completed. We will be asking for Trevor and his crew for Phase 2. Greg is now working on the quote for Phase 2. Clera Windows, Greg, Trevor and his crew of Dave and Scott are highly recommended for window replacement

Approximate cost of services:
$32,000.00
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Company Response

Thank you very much for a great review and hope that you will enjoy your new windows for long time. We are glad that you are very happy with Greg and excellent work completed by Trevor and his crew. We look forward to working on the second phase soon. Thank you for choosing Clera windows and doors.

Matt in Stoney Creek
Matt in Stoney Creek
0 reviews Hamilton, ON
10/10

New Windows

I just wanted to share how impressed I was with the service and professionalism for Jonathan and Avni. Throughout the process, we were kept informed and they helped make a great decision with the new black windows, our house has been transformed and looks amazing. Jonathan took the time to help make and tinker various quotes until we found exactly what worked for us and followed up afterwards to make sure we were happy with everything. The installation process was incredibly smooth and we are very happy with our choice to go with Clara windows.

Approximate cost of services:
$12,000.00
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Company Response

Dear Matt,
On behalf of Clera Windows and Doors, we want to thank you for choosing us in a world filled with so many choices and possibilities. We are built around honesty, excellent services, quality products and we go beyond basic expectations. We're very happy to hear that you feel the entire process was very professional and that you're very pleased with the service that Jonathan and Avni provided you with. Your great 10-star feedback authenticates your satisfaction and that you did make the right decision to proceed with Clera.
Once again, we thank you for your business and for selecting us!
Enjoy the AMAZING new Clera windows!
All the best!

espink
espink
0 reviews , ON
2/10

Windows and Doors

Installers left a mess that I had to clean up, jambs were not flush to wall and had to be redone, silicone was a mess and had to be redone, silicone on my siding, silicone on my porch. When installers returned, more garbage had to be cleaned, siding is discolored where they cleaned the silicone, more silicone on my porch, one jamb slopes downward and isn't level. But the windows seem to be really good so far.

Approximate cost of services:
$20,000.00
4 of 4 people found this review helpful.
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Company Response

Hello E Spink,

We thank you for reaching out to us. We are pleased to hear that you are happy with your new windows. Your business and your satisfaction are incredibly important to us and our commitment to provide the best possible experience has not changed. It's unfortunate for us to read that your recent experience with us was only a 2-star rating. As per your signed completion form that we have on file, you have replied that you are 100% satisfied with your installation, 100% satisfied with overall quality and appearance, and 100% satisficed with the window and door operation demonstration. We are surprised and disappointed to see the 2-star rating especially after such a GREAT completion rating. We have notified your local branch manager of your feedback, they should contact very soon to discuss on how they can assist you further.

Once again, we thank you for your business, and wish you the best.

mdubblestein
mdubblestein
0 reviews Kingston, ON
10/10

Main floor reno amd all windows replaced

Worked with Rick and it was a great experience and the windows look great! On time and on budget

Approximate cost of services:
$17,000.00
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Company Response

Good day Mdubblestein,
Thank you for choosing Clera Windows and Doors for your window replacement project. We are happy to hear that you are very pleased with your new windows and with the great service provided by Rick. We look forward to the opportunity of working with you again in the future.

Enjoy the great looking Clera windows!

Best wishes!

Angelo in Toronto on the Kingsway
Angelo in Toronto on the Kingsway
2 reviews Vaughan, ON
10/10

Replaced windows

Make the sales consultant take care of things from start to finish and Andrey helped out with installation both highly recommended very happy with the windows

Approximate cost of services:
$8,000.00
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Company Response

Hi Angelo,
We're very pleased to hear you found our services to be professional from the beginning to completion. We thank you for your recent business and for your 10-star feedback. Your recommendation means the world to us, we appreciate your trust in our company.

The Clera team wish you the best

Tammie in Mississauga
Tammie in Mississauga
1 review Vaughan, ON
10/10

FANTASTIC customer service!

This company stands above the rest on their customer service alone!! Absolutely OUTSTANDING in every way. From the quote to arranging delivery, scheduling, installation and clean up it was 5 stars. Andre is both professional and personable. He worked around the schedule of our family, communicated wait and delivery times, followed up with his own personal inspection after and anticipated all of our needs before we did before, during and after the installation process.
Dennis and Al the installers were quality craftsmen and cleaned as they went making the entire process seamless.
Would and have HIGHLY recommended!!

Approximate cost of services:
$30,000.00
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Company Response

Dear Tammie,
Your spectacular review has left us quite speechless! We cannot thank you enough for taking the time to brilliantly put into words the entire process.
We are extremely happy to hear that we were able to provide you with the most OUTSTANDING service. Our team of professionals will be thrilled to hear about your amazing feedback. Thank you for sharing your fantastic customer service experience with us and the community and also for your very powerful recommendation!

The Clera team is looking forward to making your experience even better in the future!

Warmest regards!

Private User
Private User
Private User reviews Guelph, ON
10/10

Basement windows

Service was good and we are very happy with the product. Would recommend this company.

Approximate cost of services:
$2,400.00
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Company Response

Hello Clera valued customer,

Thank you so much for your glowing 10-star review! We appreciate your kind words and your recommendation. We're absolutely pleased that you are happy with the service provided and with your new basement windows. We are confident you will enjoy for many more years to come.


Best wishes to you!

Private User
Private User
0 reviews Newmarket, ON
10/10

Window installation

Very good company! They did a great job installing our window. We really appreciate the help from Kevin, Jason and Amandeep! They are very helpful and knowledgeable. Great experience!

Approximate cost of services:
$50,000.00
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Company Response

Dear Private User,

It's always gratifying to read great customer feedback just like yours! It was such a pleasure to provide you with a GREAT 10-star experience. Thank you for the kind comments regarding your experience with Kevin, Amandeep and Jason. We will be sure to pass this information along to them, as we know they'll appreciate it wholeheartedly. We thank you again for your business and for your support.

Best regards!

Private User
Private User
Private User reviews Markham, ON
8/10

Bay window , sliding door

The project was delayed, the worker a hot walking man but when they finish the job, they forgot to put back the blinder , after I called, and they return in a few hours, which is good , I hope they can check it all carefully before they finish the work.

Approximate cost of services:
$6,500.00
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Company Response

Hello Private User,

Thank you for providing us with your 8-star feedback!. We respect and appreciate the length of time you've waited for your project to commence. We can undoubtedly understand the frustration this has caused you and we apologize sincerely for this. Since Covid-19 entered all our lives, nothing is as it used to be. Shortage of staff due to sickness, and also shortage of raw materials industry-wide have delayed production of our customers orders, something that is beyond our control. We apologize that the installer forgot to put back the blinder, all our installers work very hard to ensure all projects go well, and although we endlessly strive for perfection there are times when human errors do occur. We do our very best to avoid errors at all costs, but when it happens we work with our customers to resolve these issues.

Thank you for your business and your understanding!

We all wish you all the best!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera is a proud recipient of the Homestars Best Award for more than 10 years. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.