Drain Works Plumbing

Clearing of blocked floor drain.

I became aware of roots in my launder room floor drain. I have a city tree on that side of the house and called to city to inspect. They said my next step was to call a licensed drain repair company. After a webb search I called DrainWorks.

Right from the call /inquiry for service this company is professional all the way. The person on the phone said they would have a technician out the next morning at 9 am and John Paul explained in brief what would most likely take place.

Mike D. with his partner Eric arrived on time. By using a color camera device they were able to inspect the complete sanitary line and floor drain right out to the city main sewer line. As this was happening Mike explained in detail how the drain systems worked and was laid out in my house. Both my wife and I were amazed to watch the monitor as the camera work was done. Based on that inspection Mike give me both a detailed verbal and written quote on the next steps. It was agreed that the floor drain needed to be replaced. The work was scheduled to take one day and the date was based on my request !

Again on time André and Vasca arrived and removed the old pipe and replaced the necessary drain pipes with new updated produce.

As you can imagine this could have been a messy job. However on the contrary the work was performed both during the inspection and the floor drain work and all steps were taken by the DrainWorks personnel to keep our house clean and have a safe work environment for them.

Mike returned and helped me with the cities Drain Grant Program paperwork and a final inspection of the job done.

This is the company YOU WANT TO DEAL WITH! They are professional from the first call for help to the final inspection all promises were kept. Including quoted price.

My wife and I would like to thank all personnel involved for a great job done.

Regards

Kerry

After some serious baking for easter dinners, our poor kitchen drain was clogged with pastry dough. This turned out to be a problem for the pros as the clog (a.k.a. the blob) ventured further and affected our vanity bathroom!
We called Drainworks and they promised service the very next morning. Matt showed up on time, was friendly, reconfirmed the phone quote, got work straight away. He was done in a flash, cleaned up after himself and the quote was spot-on accurate.
Will definitely use these guys again!

Matt gave me an estimate on both cost and time to complete the job. Both were done to the point, quickly and professionally. I was impressed that the work was both explained to me and shown by way of video cameras. Nothing but a positive experience.

Phil showed up at our place at the appointed time and turned out to be courteous, clean, competent and quite friendly. The Drainworks approach is polished and quite good; the costs are explained ahead of any work proceeding and there are no surprises. We ended up doing a bit more than just replacing the leaking valves because Phil made a good case about also replacing an aging faucet at the kitchen sink. Both my wife and I are quite pleased with this experience and we would heartily recommend Drainworks

matt, technician: excellent service, courteous and professional.
william, phone rep: ditto

service done march 27, clogged main drain. drain snaked from basement.

main drain clogged again april 4, another company able to free clog without a snake from cleanout outside the house without a snake using a plunger-type tool. technician was astounded to learn that original work didn't start from outside the house.

My toilet was very sick and about to be put on life support. I called Drainworks as I am a returning customer and was very satisfied with the work done on my home last year. The plumber was personable, friendly and efficient and not hard on the eyes. I love this company!! Thanks.

It was close to 10:00 pm, and we were the last call on Matt's long shift. He was professional, knowlegable, and competant. He made an otherwise stressful situation a lot easier to deal with. He explained what had to be done clearly throughout his assessment of the problem, and provided us with options for consideration. He was cheerful and reassuring throughout the call, and our problem was fixed!!

The kitchen sink and garburator were plugged after I unfortunately put too many left over tortellini into the garburator. I tried resolving the problem myself with LiquidPro Jet Power (2X) but it did not work. Given the strong smell caused by LiquidPro, I could not wait overnight and called Drainworks.

Telephone service was most courteous, and follow-up telephone notice was provided. Service provided within 2 hours, and problem resolved within an hour 1/2.

I was most impressed by Jeremy's professional services. While at my house which is an older bungalow (60 years old) he also went into the crawling space to check that the pipes were OK.

I would definitely use the company's services again, and highly recommend Mr. Jeremy [last name removed--Ed].

I am very satisfied a service provided by Drainworks and particulary technician Jeremy H. It started from my call. They were able to arrive on suitable time for me the same day. Technician Jeremy was very polite, explained all options in details including possible longterm measures. No pressure on decision. I want to emphasize that it has been provided all detailed information to me in very understandable manner. A work was performed quickly, effectively and very clean. Technician had all heavy equipment required for a task of cleaning sanitary line by roots under my house.
I already used Drainworks for the second time and it was the same easy and quick.
Best regards,
Feriandas

We had a leak in the kitchen and Jeff from Drainworks investigated the problem and realized the previous guys duct taped the pipes. He replaced all the pipes above the kitchen and below the bathroom in addition to fixing a potential problem with my bathtub and the overflow not being installed properly. The job was done quickly and the place was spotless after he finished. This is the second job they have done in my house.
Thank you!!!