matt, technician: excellent service, courteous and professional. william, phone rep: ditto service done march 27, clogged main drain. drain snaked from basement. main drain clogged again april 4, another company able to free clog without a snake from cleanout outside the house without a snake using a plunger-type tool. technician was astounded to learn that original work didn't start from outside the house.
- Approximate cost of services:
- $200.00
- Company Response
**Thanks Dave** We appreciate your review and your input but let us shed some light on how another company may have misled you, especially since you were initially so satisfied with our service. On our visit, you had a root blockage in your drain line and snaking is what was required to clear those roots. In addition, we offered to investigate with a camera inspection to locate the source of the problem, which you declined. Without the camera inspection a permanent solution cannot be provided. A plunging does not clear roots and aside from being 1/10th as effective of snaking, a plunging is not what you required on our visit. If you are interested in a permanent solution, please call our office so that we can assist you in avoiding perhaps another back up and incurring additional expenses for the same issue.