Drain Works Plumbing

Only great things to say about DrainWorks Plumbing. I have used DrainWorks on three separate occasions for the following types of work: replacement shower faucet, replacement sink faucet, outdoor faucet replacment, stormdrain scope, inspection and cleaning. Nothing but great work so far from these folks in every regard. Easy to schedule, ontime and great professionals showing up to do the work! thanks Chris !

While washing up in the sink this afternoon, brown *goop* started backing up into our tub. We've used Drainworks before and the same technician, Matthew, was assigned to our call. Matthew cleared the drain and explained clearly what had caused the backup. We were very happy with his work, both this time and the last. We will definitely use Drainworks again should the need arise.

BEST SERVICE EXPERIENCE EVER!! TWICE. My name is Margo Webb. 117 Anndale dr. North York. We used DRAINWORKS 10 years ago. and when we had an issue again this week, they were the only number we looked for. We live in an area of Toronto that has many mature trees and many of our neighbours are experiencing drain issues. We tell them all to call DrainWorks, period. They treat our issues with urgency, professionalism, respect for our home, and most importantly they communicate with us. We knew when, how, how much, and how long. They even showed us everything we needed to know along the process. GREAT GROUP OF MEN. Thanks DrainWorks. p.s. please send the cheque to me, as it needs to go to Sudan. Thanks. Margo

I had a sewage back-up on a Friday night. William took the call. He was polite, helpful and very professional. The next morning Matt who was on weekend duty came by and did a camera inspection and identified the outdated outside trap as the problem. We agreed on a quote for its replacement. On Monday, Lou with his team showed up. The trap was replaced. The procedure was explained and I was shown all the camera images. The camera showed a problem in another part of the sewer - an "off-set" pipe that was obstructing flow. I was not at all pressured to replace it but was advised that it would be a good move. I agreed - no pressure whatsoever. I am amazed that everything went so smoothly. A dream company for sure - no exaggeration!

Given my good recent experiences finding contractors on homestars, I decided to call Drainworks to get a quote on a lead water service pipe removal for my home.

Part of the appeal of calling this company was the "100% commission free" advertising that led me to believe this would be a no pressure type of experience.

We worked out a time, and I was told I would be charged $69 for a quote. I found this a little peculiar since most contractors don't charge for a quote for your business, but I agreed, since the phone rep assured me that i could use the quote fee as credit against the work done, if i chose to proceed with Drainworks. Sounded fair enough.

The drainworks rep came and proceeded to do the work and talked us through everything. However, the costs were approximately 50% more than what my home inspection report had estimated, so i figured i should get a second or third opinion. The rep explained to me the rationale for the quote, which was fine. I was not arguing the cost. However, I would be doing a disservice to myself to not get at least another quote when the difference was $1500. I asked if i could have a day or two to review the quote and get some other opinions. I was then told if that were the case, i wouldnt be able to apply the quote fee of $69 to the service. That's $69 on a $3100 quote. This seemed a little nickel and dimish on the company's part, and in a way, going against their principle of "no pressure tactics". Certainly seems like one to me if a discount is only available in the next 5 minutes.

At any rate, given my situation, i owed it to myself to get another few quotes, which i did. I decided to go with another contractor on Homestars for the work. It was a bit cheaper with some other contractors, but ultimately, my decision on who go with came down to who I felt like i could trust. Nickel and diming a customer when your top line advertising implies the opposite does not illicit trust.

EDITS POST-COMPANY RESPONSE: I'm not here to argue with the company's tactics. People can read and take from it what they want. With that said, I edited this response to correct the pricing typo in one portion of the review. (in 3 other spots, it had the correct price before the company response was posted).

I was told by the rep that work would begin on another visit, so they would have had to come again regardless.

All in all, I think I'm a pretty reasonable person, and as i said, it came down to tactics that made me feel like i could not trust the service provider. To each their own.

We noticed our sewage backed up and called Drainworks. Within less than 24 hours Matt was fixing it. He was friendly, courteous and efficient. I would hire them again (but hopefully I won't need to :)
Michelle

Basement drains were backing up - called Drainworks based on Homestars recommendation. They arrived quickly and determined the cause was the trap outside the house. They recommended replacing the trap and bringing the outside plumbing up to code. Was satisfied at the time - they said our drains were in great shape after the work = but 2 months later our drains are blocked again. Called Drainworks who will only guarantee the 4 feet of pipe they put in. Want to charge us for another camera inspection - $265. Called another plumber who told us that the outside access they installed was inaccessible because of where they placed it - under our porch steps. Fixing their oversights will cost us hundreds more. Will never use them again.

The drain from my house was blocked by tree roots, causing flooding in the basement. Another company snaked it, but it blocked again in less than a month. Drainworks came, put the camera down, found the problem and told me the only fix was the replace the pipe. They did that, digging down 9 feet near the water and gas lines and everything is fine now. I like how they allow to submit requests online, and each employee has a business card. They also keep you informed at every stage - very good communication approach.

Drained backed up & we called DrainWorks to clear the blockage and inspect the pipes. Pipes were inspected with a camera and blockage was cleared. Problem to be found on City property. City will not fix the problem as we did not call them first while experiencing a blockage.
Excellent and prompt service but this knowledge about City responsibility would have been helpful!

I highly, highly recommend Drainworks for any plumbing work you need done. I've noticed there are a lot of plumbers out there who charge a fortune and don't deliver -- it's so incredibly frustrating. Since finding Drainworks, I wont use any other company. Recently, we had a clogged toilet. Matt from Drainworks arrived within a half hour of my call on a Friday evening. He was pleasant, took time to explain stuff in plain language, and doggedly located the problem and fixed the clog -- and then went above and beyond to negotiate an extremely reasonable price given the amount of time and energy he spent on the job. Trust me, if you want a seriously great plumber, call Matt at Homestars -- and don't waste your time or money on any other plumbing company. Drainworks, you guys are amazing -- thank you.