Drain Works Plumbing

We are very impressed by Mathew the technician who was very knowledgable and was able to determine the clogged drain pipes within two minitues of seeing the problem. He was very curtious and left the working area very clean upon leaving. Because of his exceptional service we will use your company again and recommend it to family and friends. We look forward to our business relationship with you.

A banana skin had been flushed down the toilet and the drain backed up horribly and water overflowed. I called DrainWorks and they were polite, helpful, prompt and efficient both over the phone and in person, and completely cleaned up the area afterwards.

No need to look further, DrainWorks is all you need! I was so impressed by the excellent customer service provided, I had to spread the word.
From the very moment I got on the phone with DrainWorks, their overly experienced and certified Technicians understood exactly the problem I was experiencing from a leak in one of my pipes and knew right away what needed to be done. Eddy took the time to explain me the problem in details in terms I could understand, made recommendations, clearly laid down my options, made suggestions and answered all my questions. Some of the suggestions they gave me didn't even require their services and he was honest enough to propose them to me anyway; in tough economic recession times like what we're facing today where most people are looking to get work signed, I was so impressed by his honesty...I couldn't ask for more!
I was then transferred to John Paul the Dispatcher who was very courteous and professional in providing phone customer service to book an appointment to send over one of their technicians for the very next day!
Chris the certified Technician was right on time first thing in the morning (got in even 10 minutes early) and fixed the problem in a blink of an eye...I couldn't ask for anything better. He was polite, clean, fast & efficient. Thanks again Chris!
They even had the courtesy to take the time to call after the service to make sure I was happy with the job. All I expected was great service, but what I got was EXCEPTIONAL & PROFESSIONAL service! DrainWorks, works! – Highly recommended!!

Back in February I had a basement flood at 7 PM at night. An ongoing problem about once a year for the last 5 years. I called the last drain cleaning company I used to clean the sewer main and got the answering machine. Well that just wan't good enough. I used the internet to get a list of plumbers and called up DrainWorks.

First of all, I actually had someone answer the phone. You say, well maybe they work till 9 PM. No, they actually had Jeremy come out to clear the clog that night. After discussing the problem and scoping the drain, we had an ongoing problem that would happen again and again if it didn't get fixed. That's all I needed to hear that they could handle the problem. By the way, Jeremy was here till 11 PM.

Less than a week later, DrainWorks had a crew out to fix my sewer main. At the same time, they scoped all my other pipes to make sure we didn't have any other problems. Glad they did because the pipe from the kitchen to the main was almost totally clogged. 50+ years of kitchen grease. The decision was made to change that pipe too. Oh ya, why not get that basement bathroom piping put in at the same time. I always wanted a bathroom in the basement. So they did that too. Armando & crew, you did a great job!

Well here it is April and my husband says, I wish we put a shower pipe in when we had the plumbing done. At the time there was a wall in the way so the vision of the basement bathroom was not there. Well you know who I called.

Sandy answered the phone and had Mike out to talk to me the same day. I asked if there was anyway they could do the job this week as I was on holidays. Mike arranged to have the job done the very next day. Vasil & crew, fantastic job!

This company is well organized, efficient & clean. I would not hesitate to call them again.

I'm an active handyman and rarely call in trades to perform work in my house. I was extremely hesitant to call a plumber when I experienced a slow drain. However, after days of effort and $150 of rental equipment I reluctantly admitted defeat and called Drainworks. It was the best decision I could have made. Lou arrived the same day as promised. He was friendly, knowledgable and very attentive. He listened to what I had already done and used this information to suggest a course of action that got straight to the problem. He took the time to explain his actions and never tried to upsell me a service I did not need. I am very impressed with Lou's knowledge and professionalism and would not hestite to call Drainworks again if another plumbing problem arises.

Once again, the guys at Drainworks have come to my rescue and fixed my flooding problem - when my washer drained, it would flood the laundry room because the drain was plugged with lint. They were here in record time, and fixed the problem in a very short time, no fuss, no muss. Always so friendly and pleasant, they wear little clean booties when they come in, and make you feel like you've made the right decision by calling them. Worth every penny, they value their customers!

They sent somebody within the hour even though it wasn't a "rush/emergency" and Mike Dunn assessed the situation and gave me some options and costs and recommended what he thought should be done without doing unnecessary and expensive work. Work was done very professionally and everything was cleaned up afterwards.

For the second time in as many months our basement toilet was backing up and water was coming up the basement drain. We knew our heavily treed lot was causing problems with the old clay pipes. Armando was over within 3 hours of our call and spent 2-3 hours diagnosing our situation. We got our quote and 2 days later the job was complete, Armando was patient in explaining everything to us and we felt the guarantee policy of the company made the quality of the work reliable. Perhaps could have gotten a slightly cheaper job done, but we feel we can be confident that Drainworks will stand behind their job. When you're digging up your driveway, you want it done right the first time. The crew that did the work were also very nice and left the site very tidy.

I called Drainworks after reading the other reviews. My husband and I have just bought a home in the Junction area, and the home has been in renovations for about a year. Our home inspector recommended we get our sewer scoped to make sure that the renos didn't clog our main drain, and that the tree in the front yard wasn't growing into our pipes.

I called Drainworks and made an appointment. They don't quote over the phone, they arrive and see what's what and give you a quote, and then you have a choice to go ahead with the work.

Armando from Drainworks suggested we scope the drain to see what was happening. We watched the scope and he explained what we were looking at. After checking it out and discussing his findings with my husband and me, he made some suggestions for work on the main drain to make sure that we don't have plumbing problems in the future. He wrote up a quote for the work and was very helpful in answering all our questions.

All in all the experience was very comfortable, and I really enjoyed watching the scope. We will be calling them again.

A river of water was coming up through the basement floor by the water meter, fortunately running about 10 feet into the floor drain. It ran for 5 days steady. After confirming with the City it wasn't a broken water pipe, I called three companies for help and quotations. One said I have to replace the entire sanitary and storm system; another eyeballed the situation and gave a quote. Armando from DrainWorks came when he said he would. He was polite, professional and spent a good deal of time looking at the situation in the basement and talking with me about possible causes. He then looked outside at the pipes, put the camera down both the storm and sanitary pipes explaining exactly what we were seeing. I have an older home with no cleanouts inside or out so using a snake was impossible. After a thorough inspection and understandable discussion, he suggested that digging out the existing storm and sanitary pipes and installing new piping, traps, with cleanouts to and from the house, would be his recommendation. He said he hoped that would resolve the problem and would be the most cost effective step for me to take at the time. His pricing was very reasonable, the crew were there the next day, very polite and professional. Armando and other DrainWorks people came by often during the day and were sincerely pleased when tree roots in the storm trap had caused the problem. They ran the camera throughout the drains, explained exactly what the system looked like, did a thorough clean-up of the job site and left the place as clean as before they came. If anyone has a plumbing/drain problem, I highly recommend they look no further than DrainWorks.