Cozy Comfort Plus

We recently purchased a Napoleon Gas Fireplace from Cozy Comfort. Brian helped us out every step of the way, from choosing the right one to getting it installed, as we did not have a fireplace of any kind at home. The guys who came to install the fireplace at home - Raymond and Amir - were very puctual, polite, knowledgeable and organized. I would like to thank the whole team at Cozy Comfort for a job well done. I will definitely recommend them to our friends and family. Excellent work.

my apartment cooling system stopped working on the hottest day of the summer! called a few companies but Cozy Comfort already had a tech. in my area and they were quick to respond. Technician was very polite and knowledgeable. He spent over 30 minutes to check my unit which was in a very tight spot and finally got my cool back.
I would not hesitate referring Cozy Comfort Plus to any one.
Thanks Cozy!

I highly suggest you do not hire Cozy Comfort to install anything for you unless they match the labour warranty to the parts warranty. And even then shop around.

I hired Cozy Comfort to install a ductless A/C unit manufactured by Mitsubishi back in June '11. Just this past June it would not turn on (3 years later and with really only 4-6 months total of actually using the unit). Cozy Comfort came to diagnose the problem, which took an unbelievably long time (the Tech blamed being on hold with Mitsubishi for so long). I was told the control board must be replaced. The part is still covered under warranty but they charged me a total of $316.40 to replace it in addition to the $145.77 charged for the initial diagnosis. I was disappointed by these charges considering I already spent $4,000 to have the unit installed. Now they wanted another $400 for a repair on a unit that they highly recommended? I spoke with Javier - no idea what his role at the company is - and asked him not to charge me as clearly the unit was defective and it was now costing much more than I expected to pay. He had no sympathy, said they never have problems with those units and just complained about who would pay the Tech to do that work. Not my problem. I think a company like Cozy Comfort should stand by the products they sell (especially if it’s rare for them to have problems like this) and make it right when it goes wrong. I asked that the initial diagnosis fee be refunded and I would be happy to pay the fee to replace the control board (even though I felt that I shouldn't) and this was not an agreeable compromise for him at all.

Cozy Comfort have lost my business. Especially since they serviced my boiled prior to last winter, told me I needed a part replaced and never came to do so or call to follow up - despite my calls to them.

Actually, I think you should take your business elsewhere. You can see for yourself as they have many poor reviews below and lots of excuses.

Cozy Comfort Installed a Napoleon Ductless for us last month. We have been very satisfied with all aspects of this purchase including sales, installation, and the service. The salesperson, Brian, was very informative for all my questions and concerns. The technicians were courteous and professional. They did a great job and I am very pleased with the end results.

The technician did not make the right decision from the very beginning. First he refilled the refrigerant, then he suggested replacing the board. I insisted to replace only the fan as this was the problem. Verbally they agreed not to charge me for the first visit and the refrigerant but I still got charged. I had to get my visa involved and I was very disappointed because I was really patient with them.

We had a problem that the fan blower on our AC/furnace stopped working. I was concerned that the fan motor or maybe the circuit board might need to be replaced. Mory at Cozy Comfort Plus was quick to diagnose the problem and found a way to fix the problem for just an hour of labour plus the site visit! Thank you very much, Mory!

I have been using Cozy Comfort Plus for my home for over ten years now. I am very happy with their services. Very reliable and professional. I strongly recommend them to everyone. You wont be disappointed!

We recently had a new Carrier furnace and A/C system installed by Cozy Comfort Plus and our experience has been very satisfying. Options were fully and patiently explained by Brian, and the technicians Jay, Joe and Ethan were punctual, professional and courteous. They worked with care and efficiency and provided excellent on-site advice about how to make the best use of our new system in our unique space. Nikki in the office was also very helpful and responsive. Based on our experience to date, we would recommend Cozy Comfort Plus without reservation and would not hesitate to contract them again for any future work.

I bought a Lennox Furnace from Cozy Comfort Plus. I am quite happy with the product. The salesperson was honest and helpful. The installers did a good job and acted in a professional and polite manner.