jason from Thornhill

These guys are the best! We needed out ducts inspected and cleaned and I also asked that they clean the AC coil and check the bathroom exhaust vents as well. They checked the additional items and found that they were not in need of service at this time. I was so happy that they are an honest company offering a great service at a great price point. We will certainly be calling them again in the future.

After a trying to keep our old furnace running for one more winter, we were left with no choice but to replace it after a cracked heat exhanger was found and it was tagged out of service (long story/competing company ). I had contacted a friend who unfortunately couldn't do the job for several days (not an option it's January) so in a bit of a panic I reached out to Cozy Comfort after seeing reviews here and on the Nest Pro Website. I was assured immediately over the phone that a sales person would contact me shortly and they would help us get up and running. Sam arrived at the house shortly there after (this is a Saturday afternoon) and we discussed options and price. I was ecstatic that they could do the job the next day (Sunday)! Mustafa and another tech showed up exactly on time and proceeded to complete the job in just a few hours. The heat is on and we are thrilled. I would recommend Cozy Comfort unconditionally!

I cannot understand how this company continues to do business. Their service is deplorable; with untrained, unknowledgeable customer service staff. Their technicians are rushed and the job is not thorough. I have moved all my services away from this company and I would encourage anyone reading this to do the same. I am fairly certain they survive because of their relationship with Enbridge and other large utility providers, using this position to direct market to customers. This company is a menace and you should take your business ANYWHERE else.