Cozy Comfort Plus

I was hoping to push my 30+ year old furnace for one more winter before getting it replaced. However, it stopped working middle of February and I made a number of urgent calls for quotes. Cozy Comfort Plus was my last call and they sent a sales rep to my door, same day. Brian was extremely helpful, patient, and spoke at a personal level. I was given a competitive price compared to the other vendors for the same equipment and he also offered the option of getting an outside energy auditor for additional energy incentives which the other vendors had failed to mention. I was extremely pleased with the service as I had an energy auditor and a new Carrier furnace with condenser pump arrive the next day on Feb 25th 2015. Installation was done well and the technicians were professional and courteous. I am extremely happy with the work from Cozy Comfort Plus.

Cozy Comfort installed a Lennox furnace in our house.
After 2 years the furnace suddenly stopped working.
Service call was placed. The technician almost instantly upon arrival concludes " the water pump is broken"
The new one lasted less than a week.
After we call them they say "they do not know when they can come"
Terrible company. Do not go with them

After a trying to keep our old furnace running for one more winter, we were left with no choice but to replace it after a cracked heat exhanger was found and it was tagged out of service (long story/competing company ). I had contacted a friend who unfortunately couldn't do the job for several days (not an option it's January) so in a bit of a panic I reached out to Cozy Comfort after seeing reviews here and on the Nest Pro Website. I was assured immediately over the phone that a sales person would contact me shortly and they would help us get up and running. Sam arrived at the house shortly there after (this is a Saturday afternoon) and we discussed options and price. I was ecstatic that they could do the job the next day (Sunday)! Mustafa and another tech showed up exactly on time and proceeded to complete the job in just a few hours. The heat is on and we are thrilled. I would recommend Cozy Comfort unconditionally!

I did not have a positive experience, however I was issued a full refund. I've therefore retracted my full review. This company clearly cares about their brand and tries to provide customer service.

We have had nothing but problems with the tankless hot water system installed by Cozy Comfort in Nov., 2009. The system would shut off arbitrarily and have to be reset to begin heating again. After numerous visits, The Cozy Comfort repair person said there was nothing that could be done. Their top installation expert, Raymond, came to check out the problem on Oct. 7, 2014 and said that the problem might be low gas pressure and we were to contact Embridge Gas. Then contact him (Raymond) again after Embridge checked out the gas meter pressure. We did. The Embridge people came to check out the pressure and found it to be over 8 which was more than the required pressure to run the heater. They did note that the pipe connecting the Embridge gas from outside was 1" and the heater had been connected using a smaller size pipe. That was probably the problem. I left numerous messages (4) with the Cozy Comfort people as per the instructions of their expert installer but have not heard back from them. That was several weeks ago. Our hot water keeps cutting out. Their service is terrible, especially when it appears that their faulty installation of the equipment is to blame. Since this problem existed from the time the equipment was installed it should have been covered by the warranty. While exploring the reasons for the malfunction, their repair person attempted several things and charged us for the attempted repairs ($497.20 on Nov. 20, 2013 and $169.50 on Feb. 18, 2014). He even tried cleaning the heater saying that the problem was due to too much dust in the room (It was installed in the laundry room). There was a service charge for the cleaning. Of course, none of these attempted 'fixes' worked.
I am very displeased with their knowledge of the products they sell and of their lack of knowledge in dealing with the problems that expensive equipment manufactured in Europe for European markets is not properly adapted for installation in the North American market. (This also refers to the inadequate installation of the boiler that was installed and kept blowing fuses in the middle of freezing winter weather leaving us without heat for days on end while waiting for a new fuse which was not readily available. The problem was finally fixed by my brother, an electrician, for about $60.00 worth of materials which Cozy Comfort said they would build for us for an additional cost of $860.00....This is after charging over $10,000.00 for installation of the tankless hot water heating system and tankless boiler. But because the boiler is not longer a problem since my brother fixed the electrical problem, I am not bothering to complain about it and only bring it up as an example of how little they know about the equipment they sell, install and maintain.)

I rue the day I began dealings with them and will never use their services again.

Shopped for replacing an old and inefficient furnace for qhite awhile until I learned about Homestars and the reviews where I came across the great reviews already on Homestars about Cozy Comfort and decided to also give them a call for a quote. From the person who answered the phone to Sam who was the Salesperson who explained everything very clear and precise. He was absolutely Great. Mark who scheduled the installation and work to be done. Then the team arrived to do the actual installation who was JOE and HAYTHAM what an amazing TEAM. They were EXCELLENT! They were patient, very knowledgeable, their workmanship was amazing a superb job. We could not be any happier and were so lucky they were the persons handling our heating especially when the winter is just around the corner. We are so glad to be another customer extremely happy with the Service Provided from Cozy Comfort.
A very special THANK YOU to JOE and HAYTHAM for their amazing workmanship and integrity.

Teresa, Toronto

This is only the 2nd time that I am have written a review at homestars , but only because this company and staff truly deserve to be recognized for their excellent integrity and amazing performance from the handling of answering their phone, to the manager, Mark and Sam the Salesperson who explained and got our trust to sign the contract and his follow up and care about our purchase. But above all I want to emphasize what a great team the installers were. A VERY SPECIAL THANK YOU!! to JOE and HAYTHAM for their integrity, patience, EXCELLENT workmanship and understanding in handling quite a difficult and complex job. I came across this company via Homestars and because other customers rated Cozy Comfort so highly, I too decided to call them for a quote and advise for my furnace and ac. I cannot say enough nice things how accurate previous customers were and I am glad to be another one to be added to their list of a very satisfied customer.

A few years ago I had the heating/airconditioning replaced and also introduced a tankless system. To date, these services have operated very efficiently.

I have to give a lot of credit to your service technicians for their wonderful work. I must single out Mori for his prompt and extremely professional work.

Thanks.

Felix

We are happy to recommend Cozy comfort plus to future customers. Their sales team and installation team worked with us to get the product we want and when we wanted it. After getting several quotes from other companies, although competitive, we went with cozy comfort plus because of their demeanor and non-pushy attitude

Cozy Comfort Plus (CCP) installed Carrier Infinity furnace and A/C at my place in October 2009. I'm glad I followed the sales person's advice to take advantage of the discounted at the time comprehensive (parts & labour) warranty which was approx $400 for the $9K worth equipment.
Every year I received a reminder call from the company about the need for annual maintenance and tune-up. I did not believe it was necessary as my old Lennox furnace had barely ever had anybody looking into it over its 20+ years of service. To CCP credit, I must say they were never pushy at all.
Although I was planning to arrange for the technician's first visit sometime at the beginning of this heating season when my beloved furnace hits its 5-year anniversary, I've almost had to pay for my ignorance and, to some degree, arrogance... When I tried to start the furnace a few days ago, it would run through self-diagnostic and then turn off reporting same error 32 "Low pressure switch open - Fault". I checked for proper airflow in and out and other things within my competence as advised on Internet forums, apparently to no avail. As it was Saturday, I didn't expect much in terms of getting someone from CCP to look into the issue same day and possibly even over the next couple of days, - just wanted to log the problem and make sure there would be a follow-up early next week (thank goodness the temperatures outside were still forgiving). To my surprise, I got an instant response and was told a technician would be in touch with me that very day. At around 4 pm (again, that was Saturday), Raymond was at my door and, after 15-20 min inspection, concluded one of the parts required a replacement. He was rather delicate in explaining that, had the regularly scheduled maintenance been done, the part's failure could have been easily avoided (those were not just words, there was a proof) and that they would do their best to be back following Monday once they get the replacement part.
Indeed - before 10am on Monday, Morteza (the technician who originally did the installation in 2009 - the fact that speaks volumes on its own !) called to confirm availability of the part. Later in the afternoon, as he was going through the puzzle to determine the root cause, on my request he walked me through his investigation process. In the end, it turned out the trapped inside the faulty switch water - by-product of condensation in modern-days high-efficiency furnaces - was caused by the drain blockage. Once drain hoses were cleaned from debris accumulated over the furnace life and the switch replaced, the heating machine came back to life !
Throughout this experience, not only was I very pleased with the level of service and expertise of CCP staff (especially of Morteza - what a nice person and dedicated professional !), but also pleasantly surprised by the company's good will to forgo the charge for replacing the part that failed due to my own negligence ;-)