- Approximate cost of services:
- $900.00
It never ceases to amazes me that terrible sites like this always attract disgruntled private users with poor reviews calling us out how we conduct business but hiding behind their unanimity and providing zero details to the actual issue if one even exists. We have over 102 reviews on Google and have a 4.7 rating and another 400 5 star reviews on line and have been in business for 30 years. I have no doubt this is another fake review designed to slander our great reputation...we always look after our clients and any service issues that may arise. This review was removed and now re posted because I will not agree to pay Homestars an "Account management fee ". worse on line venue around shaking down businesses for fees in order to release any 5 star reviews that post but always releasing 0-1 star.
Good luck with customer support after you buy
These items were sold to this client back in 2018. In April, during all the shutdowns, we spoke and emailed 2 dozen times so I could assist in a resolution for the weld issue on his chairs once the supplier reopened. They reached out to me at the end of July to remind me about this service and I immediately contacted the supplier. The warranty on this item is only one year but I agreed to cover any charges incurred for new parts as long as he paid for the freight of the two lounge chairs ($250 return) to the supplier in order for him to securely remount the new parts. On the 14th, he sent me an email refusing to pay that charge and asking me to send him the parts instead. I agreed and told him I would be in touch Monday to get that done. Untrue, inflammatory disrespectful reviews like this will never assist a client in resolving anything but only prove to aggravate any situation. Please, when reading reviews on sites like this one, understand they do not review anything prior to putting them on this site for accuracy and will not publish any 5 star reviews unless I pay them an account management fee to do so. We have over 500 5 star reviews on line, have one of the highest ratings for furniture stores on google, have a beautiful showroom with experienced staff and have been around over 30 years.
This anonymous user (KAREN MAK from DKSTUDIO ARCHITECTS)did indeed purchase 4 custom Canadian made stools from us on line. She was asked to come into the showroom to see them and select finishes and covers but chose to do so from her office instead. One item has an issue with a weld and a replacement base was offered at no charge but was declined. She angrily demanded a refund instead after insulting our product, service and myself. Although we do not refund made to order product, I offered her this with a small restock fee (as I now have to try to sell them off to cover my costs ). She accepted and then began posting angry reviews on Facebook and this site. This is supposed to be a professional project manager and as such is held to a different level of conduct then a regular walk in client...these are not the actions of such an individual.
Diane did indeed purchase chairs from us on May 13th 2017 and did receive a phone call explaining that they were out of stock at my suppliers and would be arriving in about 4-5 weeks. This is not Chair Source being rude but the contrary. I offered to include some assembly free of charge that would normally cost $160 for 8 chairs but that was unacceptable to her. I called her this week to let her know that the items were still in transit and would be here in about 10 days when I was confronted by screaming, demands for compensation, swearing and finally a hang up. Suppliers occasionally have back orders and all we can do is let the clients know...she was given several opportunities to re select or cancel but chose to wait instead. I do also want to point out that this client has a similar battle with another furniture store that also received a poor review so once again all I ask is that you please take these with a grain of salt and give the response the same weight as the review. Now that she has edited the response to post emails this is what I was sent from her:
"Of course you do! You're both losers!!!! ",
"And you're just an asshole and a moron!
"You must be ffing kidding.
After waiting for 2 months you think I"m going to start all over again!!! I will accept the chairs and then trash you on social media. If you were willing to absorb the cost of assembly and delivery I would let it go. But without this compensation I will wait until we receive the chairs and then tell the world what awful service we have received from you. There are consequences to all of our actions. Most of the time I receive incredible service but occasionally I don't and I tell the world about these awful experiences.
**Note to all consumers. Please take into account, when on sites like these, that Chair Source services over 2500 clients a year and has been doing so for over 20 years with only this handful of disgruntled clients. We have a beautiful showroom with helpful experienced staff. I have had dozens of clients attempt to post positive reviews but unless I pay HomeStars a monthly "account management fee", they are NEVER posted. This is how they extort monies from honest businesses. Please do not support this site by posting or visiting them on line.
Fantastic Bar Stools & Service
Thank you carol for taking the time to post this review. We appreciate your business and look forward to future visits.
Product sold is not product delivered!
As this client has chosen to remain anonymous and has never called me to express her concerns over the quality, I have not been able to assist her at all. If she wishes to do so then she can simply ask for the Manager so i may look into the item in question. We do require payments prior to freighting product to clients for obvious reasons but have never and will never order a substandard item and replace it with the clients order. We are not dishonest and have no way of knowing the legitimacy of this complaint without more information. Reputable sites for reviews would have requested a PO number and specific details prior to posting a private user review like this.
This client purchased a table and chairs several years ago and called to obtain a few chair glides. She refused to provide any information regarding her original purchase and was insistent that I order her the new parts from Montreal and ship them to her home in Barrie at no charge. She was extremely rude and condescending to the administrator, my sales associate and myself. After I was told to "shove the glides and chairs" and that she would never shop here I ended the conversation. Although we offer great customer and have done so for 22 years, I do instruct my staff to refrain from being verbally abused by clients.