Advance Hardwood Flooring Design

Had 3 flights of stairs capped and new post and risers. 2 were curved, 1 was straight. Alan was responsive and was good to deal with. Unfortunately, his installer was horrible. Communication was non-existant, attention to detail was horrible. Week after week, it was just identifying issues for the manager to relay so they can send someone to clean up or fix.

Ridiculous return service experienced, total order paid $1457.25, return fee total charge $545.24! according on company return policy is 15% restocking fee charge only, but this company don't care, still add additional 10% more for the return, shipping cost of $50 + 3% more of credit card fee not just it, all the fee * 13% TAX !

I was recommended to Advance (Victoria Park location) by a home renovation contractor. I checked the reviews on Homestars. There were no current reviews and the ratings were not that great but I decided to go with them anyway. We waited more than a month but it was well worth it!

My wife and I are extremely happy with our new hardwood stairs and hardwood floor installation on the main floor. The flooring and the stairs look fantastic. The craftsmanship and experience of the team were amazing. The quality of their work was outstanding and they worked really hard and also paid close attention to little details that were very important to me. The cost was very competitive as well. I would not hesitate to recommend them to anyone.

I purchased 350 sq ft Vintage solid sawn 5" floors. Fifteen minutes after I made a deposit and got an invoice, I received a call from Advance Floring office stating that price quoted was incorrect and that I either had to cancel an order or accept a new price, which was over $1 higher. Upon my return to the office I had to change an order from Hand scraped to regular finish to get the quoted price. That was a first surprise :(..
The second surprise came when I tried to return ONE unused box of hardwood ( 27 sq ft). They refused to take it back saying that it was a special order and that their company policy prohibits them from exchange/return on that type of orders, even though I was assured that I can do that during sales process. BTW, any other company I contacted would accept it with no questions asked ( some for full refund, some with some minor re-stocking fee)...Therefore, before buying from them think if it worth paying 15-20 cents less and get all this unpleasant surprises or go with a reputable company and have a piece of mind.
Advanced flooring design was also contracted to install the floor. Two guys finished 350 sq ft in about 6 hours. The installation looks pretty solid so far. However, they made lots of mess in the house. Also, when they left I noticed that they made two deep holes in my drywall!!!!!
So, it's up to you to decide whether 15-20 cents saving per sq ft on your hardwood worth going through this :)
As for me, for my other project (to install over 1000 sq ft hardwood in the basement) I will definitely find another company..

March 2014.
I had AHF do a total installation of hardwood for our whole house including Stairs. I used this site to help decide which company to use so I'm also adding my review for those looking for hardwood. Overall I am very happy with the service and quality of workmanship that they did. Ben was very helpful when I was trying to decide which hardwood to use and I got a very detailed quote that specified what's included in the scope of the work. (I had them do everything including removing carpet and installation of baseboard.) Price for the whole project was very competitive as I had 4 different companies quote the project.

We initially just brought our hardwood from Advance and got our own contractor to do the job. But the contractor did a really poor job and kept asking us to pay “extra” on top of his original quote, we kicked him out after 2 days.
We asked Advance to give us a quote to finish the work for us, and they were absolutely amazing. They came in, gave us the quote, and stick to it. They basically took care of everything from start to finish.

Their installers were so much more professional and efficient. They rip up all the carpet and got a truck to take it away same day, prepped the subfloor, and put in all the finishing, and they look so much nicer than the ones our contractors used before. The floor were installed beautifully.Ken even pointed out some mistakes our last installer made and fixed of them for us! Their workers are absolutely amazing.

We were so glad they were able to come and finish the mess our contractor started.
We are super happy with the service and would highly recommend them to anyone!

They've got some amazing prices. The service was friendly and very helpful.

They let us take some samples and all the quotations home so we could have some time to think about it. I love that we didn’t feel pressured or rushed into anything.

In the end, we picked the tigerwood (instead of oak we had originally planned to get), which looks absolutely gorgeous!
All our friends and family who came over loved our floor!

Prices were great. Their quote on the oak floor was the lowest compared to a few other quotes we got. The tigerwood was a bit more expensive but it was well worth it!

Generally a good experience. We had a number of quotes and they were the most practical. Some of the quotes we had had estimated as high as 30% more square footage. Ben was very helpful in finding us the right wood. As other people have commented it is difficult speaking with the installers and everything has to go through Ben. I have not found any creaks in the floor and we love the look and health benefits of wood.

They came highly recommended by a few of our neighbours who had their floor installed. The fellas were very friendly and professional. They have so many different woods in their store we had no idea where to start, but the fellas there gave us a lot of ideas and showed us many photos of different wood floors.
There were one issue, incident we had during the installation, but they were quick to resolve it after a phone call.
We ended up picking a beautiful antique looking floor from vintage and it looks absolutely fabulous! I was worried it would look too country style in the beginning.
Price was amazing and so was the overall service.

It started out okay on the sales floor, lots of choices. The price was very good. Yet the contractors who came in were completely inexperience. Felt like my home was used as an experiment. The laminate floor was tiled in the wrong direction and they ended up cutting the moulding in half incorrectly. The owner promised that he would return to install a new moulding for me but never came back.