Dmitri from Kleinburg,ON

I purchased 350 sq ft Vintage solid sawn 5" floors. Fifteen minutes after I made a deposit and got an invoice, I received a call from Advance Floring office stating that price quoted was incorrect and that I either had to cancel an order or accept a new price, which was over $1 higher. Upon my return to the office I had to change an order from Hand scraped to regular finish to get the quoted price. That was a first surprise :(.. The second surprise came when I tried to return ONE unused box of hardwood ( 27 sq ft). They refused to take it back saying that it was a special order and that their company policy prohibits them from exchange/return on that type of orders, even though I was assured that I can do that during sales process. BTW, any other company I contacted would accept it with no questions asked ( some for full refund, some with some minor re-stocking fee)...Therefore, before buying from them think if it worth paying 15-20 cents less and get all this unpleasant surprises or go with a reputable company and have a piece of mind. Advanced flooring design was also contracted to install the floor. Two guys finished 350 sq ft in about 6 hours. The installation looks pretty solid so far. However, they made lots of mess in the house. Also, when they left I noticed that they made two deep holes in my drywall!!!!! So, it's up to you to decide whether 15-20 cents saving per sq ft on your hardwood worth going through this :) As for me, for my other project (to install over 1000 sq ft hardwood in the basement) I will definitely find another company..