Moncada Windows Doors & Siding

Amazing product and install. Anthony (sales rep/owner?) went the extra mile to ensure we chose the right product and ensured effortless and precise pro install. Beautiful 3/4 acid wash glass executive panel exterior door. Great job!

Work was done in June'14. One custom screen was torn and was promised replacement the next week. After months of calling to fix the screen, someone came for it. It is now Jan'15 still with constant calling, I have not gotten my screen back. The replacement work was messy. Black messy fingerprints left on the sills. Handles not put on properly (again constant calling) and did not put down covers over the vents. Had major cleaning to do after. Nothing mentioned at time of sale that I would have to paint. Anthony very pleasant but NO FOLLOW THROUGH.

Disappointed with the company.
I liked the owner, gave me a sense of confidence and reassured me regarding his bad reviews on Homestars. He was offering the windows I wanted for a reasonable price so I decided to go with it as I know better than trusting everything you read on the internet.
Unfortunately, there are things you should trust.
The windows and door were delivered late, but from previous experience, it seems to be a standard in this trade and it was still early in the season so I didn't get upset about it.
Finally the installation got planned and executed at a great pace. Unfortunately I wasn't home that day. At the end of the job the installers told my wife everything was done with no issue, she checked but did not notice that they damaged the aluminum siding while installing one of the windows. We paid in full and that's when the company became deaf to us.
When I got home, I noticed the siding had been damaged, a crack over 3 inches long. I immediately notified the office, sent an email with picture as requested, followed up several time via phone and email but the crack was never fixed.
Initially Anthony tried to say they didn't do it but as there was no crack before and there is a crack now, he admitted they did it although trying to say it was previously hidden by excessive caulking, which is false. He kept saying he would call back but never would, so I followed up many times and he finally said he would send someone to do the repair the next week. It is now at least 4 months later and it's still not been fixed. I followed up again with no success so I'm giving up and will take care of the repair myself.
At the end of the day, this company does siding too, they could have repaired the damage in an hour of work but instead, they tried to hide it, to pretend they didn't do it and finally let the issue die until I would give up. Obviously customer satisfaction is not a priority for them, only getting your money is a priority.

Trust all the negative review on this website, Moncada is probably a good company if all goes well but at the slightest issue they will give you up and not do the slightest effort to fix it.

Poor customer service. I've needed repairs done on particularly large window. It's somewhat oversized and so the lift mechanism breaks down easily - not Moncada's fault necessarily but why wasn't this discussed when they came in for a consultation/estimate? Anyway, they rarely return calls. I have to hound them to get any kind of response.

"High End Product, Low-End Installation and Customer Service"
Our experience with Moncada Windows and Doors was very disappointing. After an initial delay in the installation of two new custom doors and a custom storm door, there were then several mistakes with the installation requiring them to return for repairs the following week. These included a loose handset, off-centre lock, missing flashing, and a large chunk of damaged plaster from our wall. One deadbolt was mismatched to the handset but they installed it anyway and promised to replace it with the one we ordered and paid for. Three months later we are still waiting for them to return. Numerous phone calls and emails have been left unanswered. We do not recommend Moncada Windows and Doors.

We ordered windows, siding, eavestroughs, leaf guards, and downspouts in October 2014. The work was done in November 2014. The installer of the siding/eavestroughs/downspouts left a huge mess of siding bits, metal flashing and screws all around our house and did not complete the job. The leaf guards were never installed and some of the eavestroughs do not drain properly and are now collecting water and dripping constantly. My husband and I have made numerous calls to the Moncada office since then. If anyone answers the phone at all, they are very polite and assure us that someone will be coming to take a look, but it never happens. Don't bother with this company.

Discovered 2 years after window installation that no caulking was used in any of the 3 windows resulting in leaks from rainfall. The mechanism on all 3 windows also stopped working within 4 years after promises from the company about the reliability. Contacted them and never had any response.

If you live in the east end of Toronto and need to replace your windows, this is the company to go with. We interviewed several charismatic window salesmen from a wide range of suppliers from Brock to Pella, but were not impressed. Moncada has been in the neighbourhood for years, and are intimate with the peculiarities of older houses. They have a very good product, dedicated in-house installation expertise and an honest straight-up approach to sales and service . We love our new windows and front door and couldn't be happier with our choice.

Moncada was the 3rd company we had for windows - doing a few at a time. We were most satisfied with them. Were surprised they sent one guy for the job but he worked like crazy and got it done. One very large window and one double hung. No problems.

We've used Moncada to replace 4 windows in our home, most recently casement windows for our master bedroom and dining room. The windows came in within a week of measuring! The install was quick, clean and professional. They even noticed a problem with my screen door and offered to fix it - which they did! These is a great neighbourhood company with great prices and service.