Moncada Windows Doors & Siding

I had a tremendous experience with the team at Moncada. I needed a new patio door (mine leaked) and Anthony came right to my house within a few days of my outreach. He was very informative and explained the doors that would suit me and my needs best. Together with his feedback, I was able to choose the right door for me.

I was very happy to meet his great install team today and hung out while they installed my door. They were good lads and happy to answer all of my questions and did a great job installing my door. The workspace was spotless when they left too. It is a great door and has a very smooth operation.

I had great recommendations from folks in my area to choose a door from Moncada and I am very happy that I did.

I have to write about my experience with Moncada Windows & Siding. From making style suggestions to cost savings, my wife and I couldn't be happier with the end results. The transformation from before to after is absolutely amazing. The new windows and especially the front door makes a huge difference in curb appeal. The front door alone is something special. Thanks to Moncada Windows & Siding and their amazing crew!! The install and the attention to detail is 10 out of 10. My wife and I highly recommend Moncada Windows & siding.

They replaced all my windows and doors in Keswick Ontario with superb quality. Very satisfied with their professionalism from start to finish. Installers were very friendly and clean. Would highly recommend this company!

We purchased our windows from Anthony at Moncada over 20 years ago and they are still in amazing shape. After 20 years of my son abusing his window, one of the parts broke, and the window was stuck open after I tried to clean it, with rain in the forecast!

I called Moncada, and Anthony was here himself, within 24 hours and managed to get the window closed, secured and has put in a request to have a repair person come out to replace the broken part.

Every other window in our home is still in excellent shape, and still performing well, as evidenced in a recent energy audit when we installed our heat pump. Our home is more than 100 years old, so this speaks to the quality of the windows and the installation.

I definitely recommend this company.

Very happy with my new door installation. Crew was very professional and respectful. Great service from start to finish.

All dealings with Moncada were professional, great crew& beautiful window. Complete satisfaction all round. Thanks

We hired Moncada to replace our front and back doors in fall of 2022. Unfortunately we had issues with both doors installed. We very clearly requested a back door with a full window that could be half opened, and instead received a door with only a half window. For the front door, we were told there was only one red colour available but the door that was installed was a very different shade of redmore like lipstick instead of maroon. The interior is also cool white instead of warm white as ordered. While I can excuse the colour mix-up, the inaccuracy of what was quoted vs. provided would be a potential nightmare for someone trying to adhere to a particular design style. The back door having a much smaller window is a big disappointment. We were told by Moncada staff that they would replace the back door with the proper window, but after 12 months of repeated phone calls and promises that the door was on order, it seems clear they are ignoring us and will not correct the error from their salesperson (whose only provided documentation to us was a very hard-to-read handwritten receipt). One of the most frustrating parts of this experience was being led on by their customer service for more than a year, being told a replacement had been ordered, and then being ghosted. Every time we called they did not have our information on file and had to be reminded of the situation. The doors were quite expensive, about $4k each, and I would expect better service for this cost. I also find the new front door is not much better than the old door in terms of reducing street traffic noise. Overall I would not recommend this company.

I had the windows as well as my back door replaced and installed by Moncada Windows.
The crew came and worked efficiently; explained things to me as questions arose, they were polite and cleaned up once they were done.
I am extremely pleased with the quality of workmanship as well as the product -- the most impressive being my back door, which is stunning!!
Anthony works hard to please his customers ... for that I am very thankful.
I will be continuing to work with Moncada as the need arises and I do recommend them highly.

Easy process to pick my doors and very helpful information from their salesperson. Installation went well and the timing was exactly what they said it would be.

Stay away from this company. They installed two exterior doors. Our old door was removed and the installer then went to install the side door and thought it was the wrong size. But measured and said I think it will work. It did not work. We have light coming through a space from outside, we have a mice entry and a millipede entry. When the lock broke I called the company and they told me it would be $500 plus to replace it. I emailed the company that made the lock and was told it was life time guarantee and they replaced it free of charge. I emailed the company reached out over Facebook regarding the ill fitting door and have been ignored. They also don't answer their phones. I approached another company that has the same doors to see if they would help us and we were told they could not. It appears this install was done incorrectly and we have thrown our $ in the trash. Note from the picture
the distance of the door from the jab top and bottom. As of today I had one company come take a look at the door and said that is was a terrible install job. This is not something that has failed over years it is a bad install. I was told the solution is to remove the door and level it properly and reinstall. I would be more than happy if Moncada would fix this issue and I could then give a updated review that might be more in their favor. Seriously Moncada I would have expected better from you.

Update. Moncada responded as you see below. I then reached out over email and requested that they please, please, please repair the door. I was told once again that the door was installed properly. The email went unanswered. I then sought out a company that repairs doors and locks they sent out a person to inspect Nove28 He told me the door was not installed properly and that he would show the pics and talk to the door specialist that deal with doors that have huge issues. That person has come back and told me the door was installed wrong and that there is not solution other than to purchase another door. So judge for yourself people. Do you believe the fact now 4 people have told me the door was installed wrong and no one wants to fix it. Or do you believe that it has issues with age as Moncada would like you to believe.