Poor customer service. I've needed repairs done on particularly large window. It's somewhat oversized and so the lift mechanism breaks down easily - not Moncada's fault necessarily but why wasn't this discussed when they came in for a consultation/estimate? Anyway, they rarely return calls. I have to hound them to get any kind of response.
- Approximate cost of services:
- $2,400.00
- Company Response
Just to be clear when we removed the window there is aluminum over siding when that was removed the existing siding is exposed and that where there was a 3 inch tear in the aluminum we did not do that we installed window and caulk ed it the existing is original with house it's old and faded the best fix was to put caulking .the job came out perfect.i explained this to customer and thought it was understood .