Moncada Windows Doors & Siding

Windows & Doors Installation & Service
Toronto ON M4C 1H8
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79%

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Reviews by rating (past 12 months)

Reviews for Moncada Windows Doors & Siding

Average customer rating:
7.9 10 (108 reviews)

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anonymous from Markham
anonymous from Markham
1 review Markham, ON
1/10

Window replacement

We had our windows replaced over a month ago and needed the company to come back to fix some problems. We have been contacting them at least once a week and getting many excuses. They keep promising to send someone out, but they never show up. I am really disappointed in how they treat customers once they have taken your money.

Approximate cost of services:
$8,000.00
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Company Response

Thank you for you review. We are sorry you feel disappointed with Moncada Windows. Our customer service is very important to us and we would like to rectify any problems you feel you have encountered with our company. Please contact our office or send us an email so we could help you in any way we can.
Thank you
Moncada Windows, Doors and Siding

Ravi Ratnam from Richmond Hill
Ravi Ratnam from Richmond Hill
1 review Richmond Hill, ON
10/10

2 Green House window and 2 Garden French doors

Very impressed with the job and work from the sale to the completion. Anthony and the installers were very friendly and answered all the questions my wife and I asked. I find hard to believe some of the statements on other negative reviews.The job was completed on time as promised. I had doors done by another company in my previous home in 1996 and I can definitely say Moncada is better than my previous. Price of the project was cheaper than my others quotes. I will 100% recommend to anyone.

Approximate cost of services:
$13,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you for your kind review. We are please to hear you are happy with the experience and new windows. Thank you Moncada Windows, Doors & Siding

Bojurie Jordano from Etobicoke
Bojurie Jordano from Etobicoke
2 reviews Etobicoke, ON
3/10

window replacement

They are OK , but not realy OK,
year after when my windows were install, i send a email re difected
frame, untill today i didn't hear from them. So not too good, My windows were done 2011 - 2012, i sent, message year after. No respond untill today, and they claim 10 years waranty!?

Approximate cost of services:
$12,500.00
2 of 2 people found this review helpful.
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Company Response

I am sorry to hear you have been having issues, I have been going over our messages and files, trying to locate the service call. If you could contact us at the office we would be more than happy to help. Our windows actually have a life time warranty. If you could please contact me at the office we will be more than happy to help you out. Thank you Moncada Windows, Doors & Siding

Rose Canto from Markham
Rose Canto from Markham
1 review Markham, ON
10/10

windows and doors

Had my windows and doors replaced by Moncada Window and Doors. Anthony the owner was wonderful to work with. He gave us a great price and his professional manner and expertise was impeccable. The installers were very polite, professional , experienced and clean. It really pays to go with a company that has been around for over 40 years. Love my windows and doors. Thanks for a great job!

Approximate cost of services:
$10,000.00
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Company Response

Thank you for your kind review. We are please to hear you are happy with the experience and new windows. Thank you Moncada Windows, Doors & Siding

Beverley from East York
Beverley from East York
1 review East York, ON
10/10

Window installation

We just had 9 new windows installed. The installers were very professional and polite and showed up on time. The installation was top-notch. The windows were installed in about 3 hours with minimum disruption. Even the owner came out to make sure we were happy with everything. When finished, the installers cleaned up everything inside and out so you wouldn't even know they had been here - except for the beautiful new windows! Very reasonable price, too!

Approximate cost of services:
$5,400.00
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Company Response

Thank you for your kind review. We are please to hear you are happy with the experience and new windows. Thank you Moncada Windows, Doors & Siding

Bob Sorger from Toronto
Bob Sorger from Toronto
3 reviews Toronto, ON
10/10

Windows & Doors - whole house

Good group of guys came and installed the windows for the whole house. The products are topnotch. We had some problems with fittings & trims and it was a bit of a chore getting them back - but they returned a few times to make adjustments and in the long run we are very happy with them.

Approximate cost of services:
$27,000.00
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Company Response

Thank you for your kind review. We are please to hear you are happy with the experience and new windows. Thank you Moncada Windows, Doors & Siding

Lisa Wills from Old Toronto
Lisa Wills from Old Toronto
8 reviews Old Toronto, ON
6/10

new door

We used Moncada in the past and liked our salesman. We found the price on the door we installed high however when we compared it to our neighbours who paid quite a bit less for a nicer door. Also, the paste around the door wasn't applied very smoothly, though they did return to fix it when we called them.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Carol from Mississauga
Carol from Mississauga
1 review Mississauga, ON
3/10

Door Installattion

I hired Moncada to install a new front door and side windows. The day they did the install, they also did the same door for my next door neighbour. They did hers first and I went over to take a look. They had installed the peephole at a very reasonable height around 5 feet. After they installed mine and left, I discovered they had installed my peep hole at 5' 4", which is too high for me. I called them up the next day and spoke to the office staff, explaining that it was too high. This same staff member called me back the next day to say that Anthony told her I had requested it to be that high. Which is NOT what happened, the peephole was never even discussed on that day of the install, although it would have been a good idea for them to ask my opinion. The lady who called said I could either purchase another door or they would install a second peep hole, leaving the first one in place. In my opinion, a door with two peepholes would look ridiculous. I did not hear from or see Anthony once after ordering the door, so that led me to believe one of the installers must have told him that I requested it to be that high. I explained to the lady who called that I was not consulted on the height of the peephole, that I was extremely disappointed and I thought it was fair to assume I would get a peep hole at the same reasonable height as my neighbour. That was over a week ago and I never even got a call back. I'm shocked that I could spend $2300 on a front door and not even receive a call back after the installers screw up the job. I would not recommend this company to anyone. Apparently if all goes well, you're in luck. If something goes wrong you won't even get the courtesy of a phone call to explain their actions. Stay away.

Approximate cost of services:
$2,300.00
2 of 2 people found this review helpful.
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Su from Etobicoke
Su from Etobicoke
3 reviews Etobicoke, ON
10/10

Aluminum trough and soffit

Anthony did a great job in doing our aluminum soffit, facia and troughs. The work was done quickly and completely transformed our home.
After the winter, the winds had lifted a small section of facia and it was fixed by his crew.
Thanks

Approximate cost of services:
$1,000.00
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Company Response

Thank you for your kind review. We are please to hear you are happy with the experience and new windows. Thank you Moncada Windows, Doors & Siding

Josie from Markham
Josie from Markham
1 review Markham, ON
10/10

Moncada Windows

This is the second custom home that we built and used this company for the windows. Anthony was very knowledgeable about the product --guided us on what best suited our home and we are fully satisfied with the results. I would recommend this company.

Approximate cost of services:
$30,000.00
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Company Response

Thank you for your kind review. We are please to hear you are happy with the experience and new windows. Thank you Moncada Windows, Doors & Siding

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Moncada Windows Doors & Siding

If you need quality windows, doors or siding, you’ve come to the right place. Moncada is a family business that has proudly served the Toronto area for over 50 years. We specialize in full home window and door installations, offering the best selection and service in the GTA. Let our ...
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