Moncada Windows Doors & Siding

From the time I met with the sales representative to the installation of the door, Moncada took the time to let me know at what stage we were. Very accomodating in terms of installation date.

With the all the options available, the sales rep was very informative as to what I was looking for and made recommendations.

Very happy with the sales rep and the installers. Certainly will recommend Moncada. Should mention that, I did a lot of shopping around and Moncada offered the same door for a much lesser price.

I contacted Jim at Moncada through the recommendation of a friend. We booked an estimate visit and through that neeting I chose the style of window and also set an installation date. The crew was friendly and most important, they were professional. I am pleased with the efficiency of the company and their overall performance. My windows are awesome!

Service was excellent. Staff sent to install knew what they were doing and were very efficient. Everything was left clean. Door was perfectly measured and installed in perfect condition. Would have given them a 10 but hardware (lock) we ordered was not exactly the one we ordered. We noticed after they had left.

I was impressed by the service that Moncada gave. The windows were installed as promised very efficiently and quickly. The crew were polite and cheerful and cleared up after themselves removing all the debris. I was also impressed by the fact that a piece of one of the screen doors which was discovered to be missing was retrieved and installed on the following day. Thank you Moncada Windows

Our window installation is now complete. I am pleasantly surpised by the thoroughness of our service. From the friendly office staff, to the excellent costs of all our new windows, Moncada was so accomodating with all my questions, concerns and schedualing.
We will be calling back to complete the rest of our windows.

I found them at the home show, and they are also a block from my house. Turns out they had done my neighbours window too Window install was good, sales guy was good but I just felt they had to make 2 many trips to my house ( 3 times) before the actual install. I will use them again for at least 2 other windows

I would never hire Moncada again.

One of the things I hired Moncada to do was to replace an external basement door. The guy who came to do the quote was great and I think the product is good, but, like other reviewers have experienced, once the installation started things went down hill. Besides the few minor issues that you will always have the one glaring problem I really wanted fixed was the way the door was installed. Moncada did not install a 2x4 frame to attach the door frame to. What this means is the door is held in place by little more then foam insulation. The hinges of this heavy, metal-clad door are attached to 3/4" soft pine with 3/4" screws !! When I checked one of the hinges I found that two of the screws were already stripped and doing nothing. The deadbolt is also going into nothing but 3/4 soft pine, so security is now an issue. I could probably break in with one or two good kicks. Moncada's own guys acknowledge that the installation was done incorrectly yet the owner will not fix it. I understand that these jobs are rarely perfect so I have given Anthony many opportunities to right a wrong - I have sent several emails and made many phone calls over the last 3 months. The trouble is we trusted them and paid them in full. Now, it is up to me to figure out how to keep this new door from falling off and how to keep someone from breaking in.

Good quality windows and doors. Absolutely brutal installation, rude installers, messy (cigarette butts on our property, in our garage, driveway, nails all over the property, broken glass left in driveway and never cleaned up). Very rude when the installer came back to fix problems (door not installed correctly, missed caulking). He swore at us when we questioned the half inch screws he used to attach the new hinges for the front door. The owner conveniently "disappeared" and would not take our calls. Would NEVER trust these installers to do ANY work.

We got a new door installed by this company in 2008. The salesperson was very good and knowledgeable and--most importantly--no pressure. Unfortunately from there on, it went downhill. The installers (subcontractors?) were friendly and prompt, however the installation of the door was done incorrectly. It was not square being 1/4 inch off top to bottom. As well, although our contract specified that the opening was to be 36" wide, the door size was wrong and it was too small. This created problems with the installation of a storm door that was to be installed by a different company. Numerous follow up calls weren't attended to to our satisfactions and in the end, it was the other company that installed the storm door that corrected Moncada's mistake. Also, we had specified in the contract that we wanted a peephole in our door and we never did get that and eventually gave up.