Moncada Windows Doors & Siding

I would never hire Moncada again.

One of the things I hired Moncada to do was to replace an external basement door. The guy who came to do the quote was great and I think the product is good, but, like other reviewers have experienced, once the installation started things went down hill. Besides the few minor issues that you will always have the one glaring problem I really wanted fixed was the way the door was installed. Moncada did not install a 2x4 frame to attach the door frame to. What this means is the door is held in place by little more then foam insulation. The hinges of this heavy, metal-clad door are attached to 3/4" soft pine with 3/4" screws !! When I checked one of the hinges I found that two of the screws were already stripped and doing nothing. The deadbolt is also going into nothing but 3/4 soft pine, so security is now an issue. I could probably break in with one or two good kicks. Moncada's own guys acknowledge that the installation was done incorrectly yet the owner will not fix it. I understand that these jobs are rarely perfect so I have given Anthony many opportunities to right a wrong - I have sent several emails and made many phone calls over the last 3 months. The trouble is we trusted them and paid them in full. Now, it is up to me to figure out how to keep this new door from falling off and how to keep someone from breaking in.