Brock Doors & Windows Ltd.

Wow, it looks like I am not the only one having issues with Brock. I originally ordered a new entry door and screen door back in April. My neighbor had used Brock and at the time, the online reviews were pretty solid. I was totally aware that there would be a lengthy wait time. They called to say the main door had arrived, I paid another installment and was provided with an installation date. I was happy. They called back saying my door had missed the truck, so another date was arranged. Not great, as I am going away for 3 weeks but still workable. A day later they called to say my screen door, which comes from a different manufacturer had been lost and it was nowhere to be found in the warehouse....so a new one has to be ordered which will take another 5 weeks. This, now, totally screws things up. I expressed my concern to the sales rep who sold me the product and he hasn't even had the decency to reply to me. What a lack of professionalism. They already have half my money but I have nothing to show for it. How can I even consider recommending Brock to anyone else? Now I am starting to get concerned that my installation might never happen and I am out my money. Brock, if you are reading this, I live at L1J 6H7 Oshawa.

We ordered two doors, one window. One of the doors didn't fit, taken away and now no one is returning our calls or emails...why? because we paid! The only positive about our experience with Brock was the installers were pleasant. They said I was " a very kind woman". We have been very understanding regarding delays due to COVID and very kind and pleasant to deal with. The utter lack of communication and follow up from BROCK is beyond disappointing. We have been left in limbo and without a door.

My order was lost until I contacted them. Window installation was ok. However while removing one of the windows , it broke in pieces and the floor wasnt cleaned properly. Caulking job was done very poorly, like they assigned a junior tradesman.

This is the WORST company ever!

Do not buy anything from Brock!

I ordered new living room windows in November 2021.

We finally got the windows in April 2022. The installer stated the size was wrong....so they took it back.

Was told that the correct sized windows were being manufactured and that we would get it in mid July, 2022. We waited all day and we did not get any window or installer.

I called and left several emails and messages...but no replies.

I've already paid approximately $2,000 and got token discounts...

No response from the company, project coordinator, or anyone else there.

I can understand Covid-19 delays but this is totally UNACCEPTABLE!

DO NOT BUY FROM THIS COMPANY!!!!

Brock window is the worst company I had to deal with.We order and enlarge the patio door last year Oct 2021.They keep changing the appointment date and finally I got the patio door installed with wrong parts and missing parts. And I have been told will fix and complete the job within 2 weeks but today is July 11,2022 and still got no Answer for when the job will be finished!!!!
Brock window- worst and poor communication
Brock window- terrible customer service
Brock window- not reliable
Brock window- very disappointed
But Excellent sale Rick

Nine months after ordering and being told delivery would be 3-4 months, we still have only 6 of our 7 windows. No one knows anything, the company can't seem to communicate internally or track the windows' location. There's no communication initiated by them, it's all me having to call and email repeatedly. These customer service issues are not the fault of the supply chain so don't blame COVID - this company's administration is a shambles. It's a shame, because the product is great and our installation team was very professional. But I will never deal with this company again.

Installed12 (twelve) windows. I got windows smaller all the blinds are to big for the windows. Installers blocked the alarm wires that cost me another $2,500.00 to the alarm company and an0ther $3000.00
for new blinds.

Waited months longer than initially advised for a 2x window and front entry door with sidelights.
When installation finally took place they installed the wrong sidelights/door trim (without noticing or advising us) and there was damaged/sloppy work in several areas.
We also paid extra for blueskin to be added to the installation, and it was not done.
We connected with Brock about these problems but they have no timeline for when these will be fixed, have not advised WHAT will be fixed and have taken our money in full. They have not returned my calls or emails requesting updates.

I would not recommend Brock windows/doors - wrong items, incorrect installation, damaged items.

EDIT: June 10/2022: You can Brock 'stock' response to my review here. However they continue to not respond to my emails or calls. I have now contacted over 12 times and still have no resolution.
You will also notice they send this stock response, but don't reach out for names/order #s/contact info. I do not recommend Brock Windows/Doors.

I've used Brock on 3 occasions for the replacement of my front door, patio door and windows. Their large showroom makes it so much easier to visualize what the product will look like in your home. The sales people are very helpful and are not pushy. The installation teams are very professional and do a great job. We are very happy with the look and quality of our doors and windows.

Sales: Professional and helpful.

Product: Windows seem to be of good quality.

Installation: Poor and rushed resulting in property damage:

- Dragged windows along our back patio and front walkway damaging the pavers which now require repair or replacement.
- Damage to our front door.
- Damage to a pillar out front.
- Damage in several spots to a concrete step at the back door.
- Damage to an interior wall.
- Improper installation of the patio door lock.
- Screws improperly installed in the window frames.
- and others.

Brock Doors and Windows installed our windows and a patio door on March 30th, 2022. As of today, May 11th, 2022, they have not responded to our multiple requests for a plan and timeline to resolve these issues. Brock is aware of and has acknowledged all of the issues, they have pictures of all damages, their salesperson visited to inspect as did a supervisor. Frustratingly, after a month of asking and waiting Brock still has not communicated a plan with a timeline to fix the problems.

We understand Brock is probably busy and we respect that - all we have asked for is a plan - that someone simply respond indicating they're going to fix this, how and by when. One email with those details was all Brock had to do.

Unfortunately, Brock's actions after the installation have demonstrated that their priority is the sale, not customer service. So, buyer beware - if you're considering new windows or doors our recommendation would be to avoid Brock Doors and Windows because should anything go wrong after the sale, our experience would indicate that you will have a very difficult time getting those issues resolved.