This is the WORST company ever! Do not buy anything from Brock! I ordered new living room windows in November 2021. We finally got the windows in April 2022. The installer stated the size was wrong....so they took it back. Was told that the correct sized windows were being manufactured and that we would get it in mid July, 2022. We waited all day and we did not get any window or installer. I called and left several emails and messages...but no replies. I've already paid approximately $2,000 and got token discounts... No response from the company, project coordinator, or anyone else there. I can understand Covid-19 delays but this is totally UNACCEPTABLE! DO NOT BUY FROM THIS COMPANY!!!!
- Approximate cost of services:
- $3,300.00
- Company Response
Thank you for making us aware of your concerns, we would like to apologize for any delays or issues you may have encountered during your project. We'd like to ask that you please connect with us through email so we may look into your concerns further. We're unable to retrieve your file or identify whom you may be with the alias used on your review.
If you could kindly email us the name on file, job number or property address, we will gladly look into this further and work with our team towards rectification.
Regards,
1-800-449-3898
info@brockwindows.com
Brock Doors & Windows Ltd.