We ordered two doors, one window. One of the doors didn't fit, taken away and now no one is returning our calls or emails...why? because we paid! The only positive about our experience with Brock was the installers were pleasant. They said I was " a very kind woman". We have been very understanding regarding delays due to COVID and very kind and pleasant to deal with. The utter lack of communication and follow up from BROCK is beyond disappointing. We have been left in limbo and without a door.
- Approximate cost of services:
- $15,000.00
- Company Response
Sherry, we apologize if you've experienced any difficulties reaching our team. We can assure you that your satisfaction is important to us, and we are working diligently in the background to ensure this is promptly addressed. We have sent your feedback through to your Project Coordinator and she will be in touch to discuss your project and next steps.
Thank you,
info@brockwindows.com
Brock Doors & Windows Ltd.