Still waiting. Not impressed so far
Wow, it looks like I am not the only one having issues with Brock. I originally ordered a new entry door and screen door back in April. My neighbor had used Brock and at the time, the online reviews were pretty solid. I was totally aware that there would be a lengthy wait time. They called to say the main door had arrived, I paid another installment and was provided with an installation date. I was happy. They called back saying my door had missed the truck, so another date was arranged. Not great, as I am going away for 3 weeks but still workable. A day later they called to say my screen door, which comes from a different manufacturer had been lost and it was nowhere to be found in the warehouse....so a new one has to be ordered which will take another 5 weeks. This, now, totally screws things up. I expressed my concern to the sales rep who sold me the product and he hasn't even had the decency to reply to me. What a lack of professionalism. They already have half my money but I have nothing to show for it. How can I even consider recommending Brock to anyone else? Now I am starting to get concerned that my installation might never happen and I am out my money. Brock, if you are reading this, I live at L1J 6H7 Oshawa.
- Approximate cost of services:
- $5,000.00
- Company Response
Mr. H,
We apologize for this unforeseen delay with your project. We understand how frustrating this is given the anticipation leading up to your previously scheduled installation date. We can confirm that we have received your entry door and will be receiving your reordered storm door in the coming weeks, at which time we will communicate with you directly.
We can assure you that your satisfaction is paramount to us, and if you've had any difficulties connecting with our team directly we will ensure this is addressed appropriately.
You are currently scheduled to have your installation take place on September 23rd, and we would like to again apologize for the inconveniences and delays you've encountered. We look forward to meeting with you then and completing your project to your full satisfaction.
Kind regards,
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.