Brock Doors & Windows Ltd.

Windows & Doors Installation & Service
Brampton ON L6T 4X6
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76%

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Reviews by rating (past 12 months)

Reviews for Brock Doors & Windows Ltd.

Average customer rating:
9 10 (2818 reviews)

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Anna-Marie in Toronto
Anna-Marie in Toronto
0 reviews Brampton, ON
10/10

Patio door and storm door replaced

We just had a new patio door and storm door installed last week by Brock Doors and Windows. The installer was amazing. You would never know that we had the doors replaced when he left - cleanup was great. The installer had extra work to do once he took out the old patio door due to water damage and rot to the facer board. Work was all done professionally. The doors actually arrived a couple weeks earlier than expected too! We are happy and will definitely use them again.

Approximate cost of services:
$3,200.00
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Company Response

Hi, Anna-Marie!

Thank you for choosing Brock for your recent patio & storm door replacement project. We're thrilled to hear that the installer assigned to your improvement provided exceptional, professional customer service. We look forward to the opportunity of working with you again.

Kind regards,
Brock Doors & Windows Ltd.

Gary in Toronto
Gary in Toronto
2 reviews Toronto, ON
10/10

Replacement of all of our front windows

Stefan and his crew arrived early, started work immediately, kept the interior of the house very clean, and had minimal impact on the garden right below the windows that were replaced! They were careful to point out each stage of the job to me, and cleaned both the inside and outside areas thoroughly when they finished.

The process was positive from the first time we met our sales rep, Rick, to the final installation today working with Stefan!

Approximate cost of services:
$10,000.00
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Company Response

Hi, Gary!

Thank you for extending this 10-star feedback onto us. We're thrilled to hear you had an exceptional experience with Rick, as well as Stefan and his team.

We appreciate your feedback immensely.

Kind regards,
Brock Doors & Windows Ltd.

Private User
Private User
5 reviews Brampton, ON
2/10

Storm Door

I have been a loyal Brock customer for years. There was a discrepancy in colour between the estimate and contract. I am now out of pocket to match the storm door with my enclosure. Brock offered a gift certificate which I will not be using as I will no longer have dealings with Brock. Customer loyalty does not appear to be valued by this company.

Approximate cost of services:
$980.33
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Company Response

Ms. W,

We have appreciated your loyalty to our company over the course of many years & many home improvements, and we still feel this way. We understand there was a recent misunderstanding in regards to the colour of your storm door. On the signed copy of your contract, it states the colour as being brown, and you were advised by your representative that bronze was not an available option. As a common courtesy for your disappointment in this, we offered a gift certificate for the troubles. The gift certificate is not to be redeemed within our stores, it would be for your own personal use at one of the many restaurants it's applicable for.

It is disheartening for us see you feel letdown, as this was not our intention. We'd like to apologize for the discrepancy.

Regards,
Brock Doors & Windows Ltd.
info@brockwindows.com

Jim in Markham
Jim in Markham
5 reviews Markham, ON
10/10

Back windows replacement

One of old glass windows was broken and others had leaking issues. So I had contact Brock. Their salesman Sandy was courteous, knowledgeable and pleasure deal with. Mark called to arrange an installation appointment. The installers, Stephen and Dave arrived on time and did excellent job installing our new windows. My wife loves new windows. I would definitely recommend Brock to my friends. We appreciate your help. Thank you.

Approximate cost of services:
$3,000.00
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Company Response

Hi, Jim!

Thank you for choosing Brock for your recent window improvement project. We're delighted to hear you found Sandy, Mark, Stefan & Dave to all be effective in their respective positions, and we're even more happy to hear of your wife's satisfaction with the project - we certainly hope you do as well!

We appreciate your recommendation.

Kind regards,
Brock Doors & Windows Ltd.

Private User
Private User
1 review Toronto, ON
10/10

We love our new Windows!

Excellent Windows! After contacting a few window companies for product options & pricing, our decision to go with Brock Doors & Windows was easy! Our product professional, Kristian, provided an accurate detailed quotation & Brock’s pricing was very affordable, considering we were getting triple pane at a similar price to the double pane products from the other Companies. Installation was as scheduled, all 7 windows were installed in one day. Our property was left very clean. The installer’s attention to detail when installing the interior trim was amazing. We have received many very positive comments from neighbours about how great the windows look, we choose the black exterior & it makes our house look super modern. We are VERY happy! Would definitely recommend Brock! N&G

Approximate cost of services:
$7,000.00
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Company Response

Hi, N&G!

Thank you for the 10-star review. We appreciate your kind comments regarding Kristian and all other elements of your experience. We're glad that not only are you loving your new windows, but your neighbours are as well.

We appreciate your recommendation immensely.

Kind regards,
Brock Doors & Windows Ltd.

Gail in Ottawa
Gail in Ottawa
2 reviews Angus, ON
10/10

Brock Service

We had 2 Phantom screens installed on our patios and 3 windows on our second floor. The products were amazing and the workmanship was outstanding. The workers arrived when they said would and cleaned up the site perfectly. We are pleased to recommend Brock in Innisfil highly.

Approximate cost of services:
$7,500.00
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Company Response

Hi, Gail!

Thank you for choosing Brock for your mirage screen & windows installation project. We're pleased you found the product & workmanship to be outstanding. We appreciate your kind comments & recommendation.

All the best,
Brock Doors & Windows Ltd.

Derrick Webber in Oshawa
Derrick Webber in Oshawa
4 reviews Oshawa, ON
10/10

Front door and upstairs windows replaced

Front the start of the process with sales to the install. It was great experience. Instead of being just sold to, we were educated with what our choices would result in and that helped us make some changes. Otherwise, we would not have been happy with the result.
There was a small issue during the installation that was quickly resolved. We are very happy and when we do our downstairs windows, we will be going back to Brock. They may not have been the cheapest, but they did more than just sell us a door and some windows. They made sure we were making the right choices.

Approximate cost of services:
$7,000.00
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Company Response

Hi, Derrick!

We're glad you had an excellent experience from beginning to completion. We wish for all of our clients to make educated choices, it's important for us to ensure you love and continue to enjoy your product selection. We know you'll appreciate your windows & door for many more years down the road. Not only for their appearance, but their efficiency as well.

Kind regards,
Brock Doors & Windows Ltd.

Private User
Private User
1 review Barrie, ON
10/10

windows & doors

had a great experience with Brock Windows & Doors. The salesman was wonderful. He answered all my questions and allowed me to take my time to make decisions with no pressure. I felt like I was given adequate information to make the best decisions for each window and door I was replacing. The windows and doors arrived within the time frame I was given. I was so excited for my products to be installed and I was not disappointed. The installers were friendly and accommodating. They worked efficiently. They were as tidy as they could be. They had no problem explaining the process to me when I asked questions. I am absolutely thrilled with all my windows and doors. The products are high quality and the installation was well done. I have had no issues. Can't say enough good things about this company overall.

Approximate cost of services:
$18,000.00
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Company Response

Hi there,

Thank you for taking the time to review your experience with our team. It's excellent to hear that the entirety of your experience was seamless. Your happiness is incredibly important to our team, and it's reassuring to see that your felt well-informed, accommodated & most importantly excited!

We truly appreciate your kind comments, and couldn't ask for anything more than that.

All the best,
Brock Doors & Windows Ltd.

Sheila in Scarborough
Sheila in Scarborough
3 reviews Toronto, ON
10/10

Sliding door

Sales Rep was amazing to work with. The price fit our budget. The installation was excellent. Will contact next year to replace windows. I would highly recommend Brock Doors & Windows.

Approximate cost of services:
$2,480.00
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Company Response

Hi, Sheila!

Thank you for the 10-star rating. It's awesome to hear you found your representative to be amazing, the price to be right and the installation second-to-none. We look forward to the privilege of working with you again!

Kind regards,
Brock Doors & Windows Ltd.

V. in Oshawa
V. in Oshawa
1 review Oshawa, ON
10/10

Exterior front door

Purchased a new black exterior front door. Salesperson was knowledgeable, listened to my needs and explained my different options. The door arrived on time and was installed by a very friendly and skilled employee. Have received several compliments from neighbours and friends. Would not hesitate to return to Brook Windows and Doors to purchase further upgrades to my home.

Approximate cost of services:
$4,000.00
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Company Response

Hi, V!

Thank you for entrusting us with your entry door replacement project. We're delighted to see that your experience from consultation to installation went flawlessly. It always nice to know that not only do you love your choice, but your neighbours and friends alike.

We appreciate your feedback, V, and we hope to join you on your next window & door renovation.

Kind regards,
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors & Windows Ltd.

Windows and Doors Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency. ...
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