Reviews

10/10

As a former Brock Windows client I cannot tell you how impressive this company is. Sean the owner was knowledgeable, professional and offered various suggestions regarding the window replacement. Tom the installer has been with the company for 24 years. He treated my home with respect and did a fantastic job on the installation. I would highly recommend this company and look forward to doing more business with them in the future. Thank you Koper windows for an outstanding job! Kim

Approximate cost of services:
$1,300.00
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Company Response

Kim,

Thank you for your kind review. I'm glad to hear you had a great experience with us. It was a pleasure working with you and we look forward to working with you again in the future.

Thanks,

Sean Koper

2/10

I have been a loyal Brock customer for years. There was a discrepancy in colour between the estimate and contract. I am now out of pocket to match the storm door with my enclosure. Brock offered a gift certificate which I will not be using as I will no longer have dealings with Brock. Customer loyalty does not appear to be valued by this company.

Approximate cost of services:
$980.33
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Company Response

Ms. W,

We have appreciated your loyalty to our company over the course of many years & many home improvements, and we still feel this way. We understand there was a recent misunderstanding in regards to the colour of your storm door. On the signed copy of your contract, it states the colour as being brown, and you were advised by your representative that bronze was not an available option. As a common courtesy for your disappointment in this, we offered a gift certificate for the troubles. The gift certificate is not to be redeemed within our stores, it would be for your own personal use at one of the many restaurants it's applicable for.

It is disheartening for us see you feel letdown, as this was not our intention. We'd like to apologize for the discrepancy.

Regards,
Brock Doors & Windows Ltd.
info@brockwindows.com

8/10

Lawrence and his team were amazing. He was very professional from the start and took the time to explain all of the options pros and cons. He was prompt in communicating any delays (e.g. ice storm) and rescheduling. The cedar deck looks amazing and is a definite improvement over the old pressure treated one. I would recommend his company to anyone.

Approximate cost of services:
$6,500.00
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10/10

I contacted Jafar on Wednesday morning to make an appointment. I was shocked when he said he could be there the same day! His son came and was very professional and answered all of my questions. All of the work was completed and I am more than satisfied. I will definitely use this company again! K. Wright Streetsville

Approximate cost of services:
$200.00
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Company Response

Thanks David

10/10

From the salesman to the installers this was an excellent experience. All were professional and well versed in the product information. The installers arrived on time, answered any questions I asked and left the work site cleaner than when they arrived. They did not leave until all systems were checked and fully explained. I would highly recommend this company. Kim

Approximate cost of services:
$8,500.00
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Company Response

excellent , thanks