1 review Toronto, ON Joined 2020/10/20

1/10

Windows & Doors Installation & Service review in Toronto

10/20/2020

We had Brock install a patio door in 2004. The seal has gone and the glass has become cloudy. I called Brock for an estimate on two other windows and another patio door, but wanted to know if they would honour a warranty on the cloudy patio door before proceeding with the other work. I got the EXPENSIVE quote on the other three windows (from an extremely nice sales rep) but am still waiting for a call from the service department to tell me yes or no on the cloudy warrantied patio door. I have called FOUR times and left message. I called last Friday and was promised a call the next day, Saturday, but I'm still waiting, and waiting and waiting, today is Tuesday, and I have heard nothing.

Job Price

Approximate cost of services:: $3,000.00

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Company Response

Hello,

We'd like to first and foremost apologize for any difficulties you're experiencing with regards to your 2004 patio door service request. We can advise that if your patio door is in fact a North Star product, that the seal failure you've noted would be covered under a 20 year warranty, not inclusive of required labour for replacement.

We're unable to retrieve your customer file with the information provided in your review, however, we would appreciate if you connected with our team through our general email box.

Please provide us with the telephone number, last name or job number for your 2004 project to info@brockwindows.com. Our team members would be happy to assist you in rectifying your concerns.

Our Service Department is available Monday through Friday from 7:30 a.m. to 3:30 p.m., and our offices are open Monday through Friday from 9:00 a.m. to 5:00 p.m. We are currently not available on Saturdays.

We hope to hear from you soon.

Regards,
Steavi Potter
info@brockwindows.com
Brock Doors & Windows Ltd.

Private User

Private User reviews Brampton, ON Joined 2020/10/17

10/10

New windows and doors

Windows & Doors Installation & Service review in Brampton

10/17/2020

We still had the original doors and windows of our house which were builder quality (terrible). We had Bill from Brock come over to give us an estimate and were offered multiple suggestions for different windows in different rooms of the house. Bill was very knowledgeable and able to answer all of our questions. We then booked an appointment at the showroom where we could try out the windows and examine all of the products we were looking to buy. Because of the promotions being offered and discounts applied due to the volume of work, Brock’s prices were similar to those of other companies we had spoken to.
The men who came in to take the measurements and the crew that installed the windows followed the company’s and province’s protocols and everyone was professional and courteous. One of the screens had a tiny tear in it and it was replaced within two weeks of installation. Brock maintained contact with us throughout the process about when things would be ready.
We had a very good experience.

Job Price

Approximate cost of services:: $27,000.00

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Company Response

Hi there,

Thank you for the 10-star review! We're thrilled to hear of your contentment with both your consultation & installation experience. We can guarantee that the difference in quality is noteworthy in comparison to your original builder grade windows; we're sure you'll notice the enhanced efficiency come winter.

We appreciate your feedback on your window and door replacement project.

Kind regards,
Brock Doors & Windows Ltd.

Gord Dunn

1 review Wasaga Beach, ON Joined 2020/10/15

10/10

Old school workmanship

Wasaga Beach

10/15/2020

Totally impressed with Shane, John & Nick, took extreme pains to ensure everything was perfect. As a tradesman, l was so glad to see guys going the extra mile to make sure everything was perfect. The product speaks for itself, hard to believe the difference in traffic noise, volume on the TV is down 10. I will recommend Brock to everyone l know, extremely happy

Job Price

Approximate cost of services:: $9,000.00

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Company Response

Hi, Gord!

It's wonderful to hear that Shane, John & Nick left an excellent impression on you. Our team takes great pride in excellent workmanship, and it's our goal to ensure each client has a similar experience to yours.

Your recommendation is dearly appreciated by our team, it's reassuring for us to see you had immediately noticed the difference in noise dramatically. We know this will be the same scenario this upcoming Winter season.

We wish you all the best,
Brock Doors & Windows Ltd.

Kim in Stouffville

7 reviews Whitchurch Stouffville, ON Joined 2010/11/30

10/10

Window and patio door replacement

Windows & Doors Installation & Service review in Whitchurch Stouffville

10/14/2020

This is the second time I have called Brock to replace windows in my home, this time a living room window and patio door. They are quick to respond, reasonably priced, and very professional. Stefan and Tyler did an amazing job on the install (right on time, very efficient, zero mess or disruption, beautiful work.) So happy with the new windows, the space looks amazing. Thank you!!!

Job Price

Approximate cost of services:: $4,000.00

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Company Response

Hi, Kim!

Thank you for the continued business & loyalty to our organization. We're happy to hear that you were satisfied with the entirety of both of your projects. We hope to have the opportunity of working alongside you again.

Kind regards,
Brock Doors & Windows Ltd.

Mrs. R

1 review Stayner, ON Joined 2020/10/13

10/10

Patio Doors

Windows & Doors Installation & Service review in Stayner

10/13/2020

From the salesman (Justin) to our final product, we are extremely pleased. We had 5 patio doors replaced, one being the full width of our family room. We selected an exterior colour of brown. Wow, what a difference, they look magnificent.

Job Price

Approximate cost of services:: $23,000.00

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Company Response

Hi, Mrs. R!

We're delighted to hear that your patio door(s) replacement project went seamlessly from beginning to completion. It's wonderful to see your contentment with the outcome, as well as your joy in the colour choice. We can only imagine the results, and would definitely encourage you to send us some before and afters if you have any.

All the best,
info@brockwindows.com
Brock Doors & Windows Ltd.

Coolzero

1 review Brampton, ON Joined 2020/10/10

10/10

ENTRY DOOR REPLACED

Windows & Doors Installation & Service review in Brampton

10/10/2020

Stefan and Tyler both from Brock Windows Brampton did a very excellent job in replacing our front entry door. Solid work, very clean and professionally done. Both of them were very knowledgeable. Request for these two as they are both HIGHLY RECOMMENDED!!! Job very well done!!

Chris from Brampton

Job Price

Approximate cost of services:: $800.00

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Company Response

Hi, Chris!

Thank you for contributing this feedback for your recent entry door replacement. We're glad to hear that the workmanship was second to none, the project was completed professionally and in a clean manner and that overall you felt your representative and appointed installation crew were exceptional.

We appreciate the recommendation!

All the best,
Brock Doors & Windows Ltd.

apayne

0 reviews Newcastle, ON Joined 2020/10/08

10/10

Rosedale executive front door

Windows & Doors Installation & Service review in Newcastle

10/08/2020

We absolutely love our new front door! Our sales associate, Rick was very helpful, knowledgeable, professional, prompt to respond and resolve concerns and respectful during the pandemic. Installation was performed quickly by father and son in a friendly, professional manner with respect to our home. We highly recommend Brock and will call them for any future window/door requirements.

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Job Price

Approximate cost of services:: $7,300.00

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Company Response

Hi, Payne Family!

Thank you for choosing Brock for your entry door replacement project. We're delighted to hear that Rick provided exceptional & respectful service. It is also wonderful to hear that your installation went smoothly and that you're satisfied with the outcome of your renovation.

We appreciate your recommendation immensely.

Kind regards,
Brock Doors & Windows Ltd.

Kim in Toronto

1 review Whitby, ON Joined 2019/07/31

10/10

windows

Windows & Doors Installation & Service review in Whitby

10/07/2020

From the sales associate to the installers I was pleased with their level of workmanship. They were respectful of my property and the physical distancing that was required because of Covid.
I would recommend them to anyone.

Job Price

Approximate cost of services:: $9,000.00

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Company Response

Hi, Kim!

Thank you for the 10-star feedback. It's reassuring for us to hear you felt confident in the adherence of the newly mandated protocols and procedures for safely distancing.

Your recommendation is greatly appreciated by our team.

Thank you for choosing Brock Doors & Windows.

Kind regards,
Brock Doors & Windows Ltd.

Private User

Private User reviews Barrie, ON Joined 2020/10/07

10/10

Sliding patio door Chestnut brown

Windows & Doors Installation & Service review in Barrie

10/07/2020

It was during the first part of Covid and the store manager greeted me according to the new rules in place for his safety and for mine. He was able to pull up my account and match the colour to my windows from my previous purchase a year ago. The whole service was very professional and friendly, The delivery date was exactly what he quoted. I would definitely recommend Brock windows and doors and I’m looking forward to my next purchase

Job Price

Approximate cost of services:: $170,000.00

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Company Response

Hi there,

Thank you for entrusting Brock with your home improvement projects. We're happy to hear that the COVID protocols and precautions were adhered to. The safety of our clients & staff is our number one priority; prior to, during and after the pandemic. We're also appreciative of your mentions of a professional & friendly experience overall. Your recommendation is recognized by all of us here at Brock, and we're thankful for your loyalty to our products and services.

Kind regards,
Brock Doors & Windows Ltd.

Shaun Wright from Caledon

0 reviews Brampton, ON Joined 2014/12/10

10/10

Excellent service. Quality product and installation service. Timely appointment and cleanup.

Heating & Air Conditioning review in Brampton

10/07/2020

Rear upstairs windows replaced along with upgraded window interior window casing. Efficient Installation time and cleanup process. Highly recommend Brick Windows to anyone looking for professional window replacement or installation.

Job Price

Approximate cost of services:: $3,500.00

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Company Response

Hi, Shaun! Thank you for choosing Brock for your recent window replacement. We're pleased to hear that the process from beginning to completion went exceptionally well. We appreciate your recommendation immensely, and hope to have the opportunity of working alongside you again.

All the best,
Brock Doors & Windows Ltd.

Brock Doors & Windows Ltd.

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