Dave in Mississauga

**Updated a month after install...IL BLOWN AWAY!! My gas bill in Dec was $350 because my old furnace was on all the time and still my home wasn’t comfortable. I just got my enbridge bill and it was $198!!! This system has more than paid for itself!!! I’m over the moon happy and we’re so much more comfortable! Original review**I was tasked with shopping for a new furnace and AC for our house and I started out completely overwhelmed. I started making calls to what looked the large HVAC companies to get recommendations and quotes. I put in a HomeStars request for Quote at midnight on Saturday and received an email from Bruce and Travis at Imperial Enegery within the hour and a call the next morning on a Sunday which blew me away! They came the next day to take a look at my home to see what equipment I need. To be totally honest, It's really hard to know who to trust in terms of the quality of their work, the price, and the after sales support when all these guys from different companies came over and talked about how their product is better than the rest. Bruce and Travis were different from the start. It didn't feel like they weren't just there to make a sale (which isn't a bad thing because at the end of the day everyone needs the sale but with the "other guys" but makes it hard to know who to trust). Bruce and Travis were so patient and curious at my current experience, what my goals were, and spent ALOT of time educating me on what to look for and why those details are important. To be honest I was a pretty difficult customer - I shopped around ALOT (too much lol) and as i got conflicting info from the "other guys" I called Bruce and he was never offended that I got other quotes, in fact he encouraged me to seek the education I need and reassured me he'll be there for me to help me make the right decision. After a long 2 weeks, Bruce and Travis hung in there for me as I ran around the HVAC market and ultimately came right back. I felt good about going with them because they were so confident on helping me reach my goals which were better and consistent comfort throughout my home (I had huge cold spots upstairs over the garage and basement). ! day after we confirmed the contract, 3 guys came over to do the install. They were also AMAZING. So courteous, polite, and transparent. There was unplanned obstacle in getting the massive 3" intake and exhaust out but they came up with a great solution and completed the install. They even stand until after 10PM to test everything to make sure it was working and that we'd be comfortable. We were so indebted to their time and energy. Also Bruce made financing so easy, it literally took 5 minutes and before I knew it I had very affordable monthly payments which I'll honestly get most of it back with the new system. I went with the Tran XC95M and XR14 AC and I HIGHLY RECOMMEND!! the comfort in the home is AMAZING and I can't even hear the furnace running anymore. We're just so happy!! I honestly can't believe all the nights of sleep i lost when i started looking at reviews online to read that some people had installers asked for more money and had issues wshortly after the install, etc. The best advice I ever got online is that 70% of your decision should be WHO installed it, and 30% should be what brand you go with. I would even say 90% important who installs and that they do it to optimize the current configuration and air balance. Stop your search and hire these guys. you will not regret it. Best guarantees on install and equipment, they contact the energy auto for you, they have a very competitive price, and last but not least are so king, skilled, and pleasant. I feel like we struck gold with these guys and feel like a champ with the wife that I found a great group of people to take care of us!

RUN AS FAST AS YOU CAN FROM THIS COMPANY! I have a sales rep visit my house and quote me on a lennox system with the SLP98 90k BTU and the 16 seer AC 3.5 ton. I was supposed to receive the quote in my email and after not hearing anything back I called tham and they said my sales rep is no longer with the company! I was shocked as we spent in hours in my home the day before. They transferred me to the GM Steve and he was nice and straight to the point and offered me a good price on the system based on my convo with the sales rep. The tech supervisor Shawn also came out to make sure i get the right install and was very educating. This is where it all went bad. No one returned my calls for 4 days and I had to chase these guys down to the point I told them that is this the experience I have bring to spend 11k, then how can i trust them to service me after. The irony is that I read a lot of positive reviews and they seem competent but my experience was chaotic, disorganized, and not reflective of what i would expect from a company like this. The best advice I got when considering where to actually buy from was to buy from someone who's small enough to treat you like family and big enough to be around to service your warranty and these guys missed the mark big time! I have bought from another company and I'm very happy i did not go with these guys.