Heat pump and furnace installation
- Approximate cost of services:
- $15,000.00
Heat pump and furnace installation
The York product installed in 2014 had a few parts failure issues over the course of 8 years, all have been repaired at no charge for this client.
Non of the repairs were related to our installation and were part failures over the life of the system.
The client was advised at the time of canceling their protection plan (Jan 2022) that they will no longer be covered for the labour component of any future repairs but have proceeded with the cancellation. Unfortunately, their system required a repair 8 months later and they expected us to provide them with a service at no charge.
Unfortunately if the client does not have a valid protection plan or an active insurance policy there isn't any way of providing them with free repairs under a cancelled policy. Considering that this is a general practice in the insurance industry and the customer was advised on multiple occasions of the importance of maintaining their coverage, we find this review unfair and misleading to others.
New High Velocity Furnace and AC unit
Thanks for your great review. We appreciate your business very much and look forward in serving you in future.
Thank you Natalie for your review. We appreciate your business and look forward in serving your needs in future.
Thank you for your review. We appreciate your business and look forward to serve your needs in future.
Thanks Dave for your review. We are glad that we have been able to live up to your expectations.
We appreciate your business and look forward to your referrals.
Thanks Lori for your support. We appreciate your business and look forward in serving your needs in future.
Education is a big part of being able to make an informed decision. We try our best to help our clients understand the expectations and follow it up with professional work. Thank you for acknowledging our efforts.
Our intention is to provide comfort and that requires a collaboration of professionalism. It certainly seems that we met our standards here. Thank You Stu
We never get tired of hearing that we are doing a great job out there. Thanks so much for your kind words. It was a pleasure working for you.