Brian in Toronto

I recently had service repair work done by GasGuys and wanted to share the great experience that I've had with this company. It initially started with me contacting Enbridge to repair a gas leak. It was discovered afterwards by the Enbridge Technician that I had failed a safety code from the gas meter and I was issued a 42-day service tag. It was my responsibility to contact an outside contractor to get this work repaired to make sure that the gas meter system was within safety code. I contacted HVAC contractors to confirm if they were certified and licensed and if they specialized in gas pipes and fittings. I was recommended to call GasGuys from when I spoke to another HVAC contractor as they mentioned that GasGuys specialize in gas pipes and fittings. The moment I spoke to George from GasGuys, he really took the time to listen to my issue, explained possible solutions over the phone when I was able to send him photos of my issue. He also provided me an approximate estimate and how much I had to budget for the work. George was very patient, and worked in partnership with me to help me with my issue and provided a detailed explanation of what needed to be done. He is very responsive to email or phone and really walked me through the process of fixing the issue while he was here at my home. I would recommend George and GasGuys as he was knowledgeable, patient, and really attentive to my needs and I really enjoyed the process and the experience.

I have to say from my initial contact with Kevin who took my call, he definitely gave me the "white glove" treatment. He was very professional, courteous, and took the time to listen to my problem. He empathize with my situation and reassured me that a technician would help me with my issue. Along came Brian, who was my service technician that I was made aware of from Kevin who came to my house to fix our kitchen sink. He was personable, yet professional, and very meticulous with his work that a thorough inspection of my home he discovered an issue with my sump pump, which I was not aware of and pointed out this it was an area to address. Brian took the time to sit down with my wife and I and explained the charges for the work that we needed to get done with my tenant's kitchen sink along with presenting additional options to get the sump pump fixed. It was really nice for him to take the time to give us all available options for my wife and I to decide which option was best suited for us given our financial situation. Overall, I have to say that Brian and Kevin really gave us a positive customer experience that I would definitely recommend this company to others!

Hi there I had an issue with my tenants shower drain emitting some food/grease smell. I wanted to get a second opinion from Waterworks Plumbing & Drain to see what the issue was and how to fix it. I had a service tech by the name of Aaron P. He was not only professional but acknowledged my concerns after listening to me talk about the problems my tenants were having. He provided a solution and I gave him the go ahead to do the work. He was very thorough and it really showed me that he cares about his customers. I have no second thoughts about going with this company again I'm the future.

I spoke to a sales representative by the name of Ravi and he was very professional upon answering the phone. He took the time to answer all my immediate questions and provided the right fridge based on my requirements. Ravi went above and beyond to provide excellent customer service. After my experience with Ravi, I would definitely recommend Canadian Appliance to my friends and family.