Andy from Markham

We had to replace our furnace and I appreciated Fred's initial assessment of my needs (compared to other contractors I'd also got quotes from) and Cozy's price for the same job. The space was very tight (finished basement) and I had contractors suggest I'll need to modify walls to accommodate adding a humidifier but Cozy had a solution that didn't need to change my existing space to add a humidifier (and it seemed to me it should have been a no-brainer to anyone else). The crew worked efficiently and cleaned up very nicely after they were finished. I'd recommend them to anyone.

It was a pleasure dealing with the staff of Protection Plus. Brian was patient with us (as we changed our minds a couple of times as to what we wanted), but he clearly laid out the options for each approach and the pros & cons of choices A, B or C. I appreciated the detail. The tech arrived as scheduled and the work was completed efficiently. I certainly would recommend the company to anyone.

We had a leak in a cold water pipe that damaged some of the finished basement ceiling but it wasn’t obvious where it was originating from somewhere above. Aaron’s methodical approach to pinpointing the source minimized the amount of cutting into walls to explore (there was no way around that), and the source was located & repaired (it was an unusual circumstance that would have originated with a kitchen reno done the previous year). Thank you Aaron for your excellent work!

Everything went well from our standpoint. Your crew arrived within the anticipated timeframe, work progressed smoothly and they did a good job of keeping things clean (and cleaning up after). Thank you.

We have an unconventional fridge model (not your usual brand name) we use as a secondary fridge that stopped cooling. Joe spent some time with me on the phone first to ascertain the extent of the problem and I appreciated that, as at least he was being honest about what the limitations could be before actually coming out on the service call. Anyway, he did make the trip in the end, brought along his box of “spare parts that most typically would fail first” and got the compressor (hence cooling) working again (what a great approach – you don’t have to wait for a technician to order a part after the initial visit). He did say he’d never seen a fridge like that before but he did do some research and followed up with me the next day regarding availability of parts, so at least I now know what my limitations are. I enjoyed his straight forward approach and thoroughness to this and I thank him for getting that fridge working again as we gear up for the holiday season.