joe from Markham

ADR was a pleasure to deal with. They sell a high quality product at a reasonable price. Product was exactly the colour that was chosen out of their product display selection. Every person I had to deal with was professional, polite, and was able to communicate every step required for a new installation of two garage doors to replace my old ones. The deposit was very reasonable. The installer who removed my old trim and installed the new trim was polite and quick. The installers who put in the garage doors were quick and removed the old doors and left the job site in a very clean state.

I had an existing 4 foot by 4 foot skylight above the stairs that was letting in so much light in the summer that it was heating up the house to an intolerable state, especially on the second floor. I had previously gotten a quote to install electric blinds from anther place but the cost of doing that and getting an electrician to install an outlet at such a high place was cost prohibitive. I went to Skylight unlimited that quoted me a new skylight and a solar powered blind together that ended up being less expensive. The results are great. During the day time hours, with the blinds closed, it makes a huge difference to how comfortable it is in the house. We've also had some heavy rains since the installation and there haven't been any leaks. The job took less than 6 hours from start to finish and the service was great. There was no cleanup for me to do on the inside after it was completed as they had ensured everything was covered before they started.

AA Waters and Brookes was recommended to me from a colleague at work. I had gotten another quote that was cheaper but after the owner came to provide me an extremely detailed quote and description of the product and how the installation was going to go, I decided to go with him. He wasn't just another sales person but an owner with a P.Eng and someone who obviously takes pride in the people who work at his company. Additionally, he has two separate teams; one that does installations only, and another that does repairs. After the installation, full instructions were provided on training panel usage. Post installation support was exceptional. I had the sprinklers installed in the summer and when they came in the fall to blow out the lines for the winter, they noticed an extremely small leak in the valve and rather than ignore it or write it off as something not to be concerned with, they had a plumber come and replace it under warranty. My only slight complaint was the appearance on one of the submerged lines which I had to point out to them. It was reburied the next day.

It seems tempting for people to give grades of 10 or 0 but I'm going to try to stay as objective as possible given the surprisingly bad post sales experience I had. Price: 10 out of 10. It was definitely the least expensive fiberglass doors I was quoted and I made the decision to purchase on the spot. Delivery time: 10 out of 10. I was told 3 to 5 weeks and it was ready in 2. Installation quality: 8 out of 10. As you can notice from the picture, the door handles were not aligned properly. The left handle was installed about 1/4" to 1/2" inch lower than the right. Also, the installers told me that they didn't bring any peepholes which was agreed upon with the owner but that I could just go buy it myself at home depot for $15. It's a good thing I'm handy or I'd be incensed at this suggestion. Door handle/latch quality: 3 out of 10. Within 2 days, the door handle on the inside could not open the door. Turning it did not release the latch so I was basically trapped in my own home and worse it came at an inconvenient and embarrassing time as we were hosting some people and we couldn't actually let them in. Thankfully, the handle worked from the outside and we had to tell them to let themselves in. After the party was over, I managed to take it apart and fix/modify it myself to get it working again. The owner had called me back to say he'd get someone to come the next day to fix it but I texted him to tell him I had fixed it and not to bother (especially after experience below). Post Installation support 0/10: After not being able to get a hold of the owner, I called the installer to explain the situation and he actually told me to (think of the most offensive expletive - that's what he used) I was absolutely incredulous at the lack of professionalism and there is absolutely NO excuse for that type of response. So I gave as objective a rating as I could. I was impressed with the price and delivery time but the post-installation service was terrible. You readers can judge for yourself whether you want to go with these guys or not but even with a great warranty, I don't have much confidence that I'd be able to get it covered for anything after my post-sales experience with the installer. Needless to say, I'll be aligning the handles myself. Update:Owner called to apologize for the installer. I want to emphasize, I am happy with the door, just not the post-installation experience as stated above.

I have done business with Avalon twice prior to this last project. However, since spring 2014, they have been under new ownership. I thought I'd give the new owners a try. The job was fairly simple, 3 Bathroom countertops for some standard vanities. After agreeing to the material, they scheduled a date to come and take measurements. Then they postponed it twice. After coming to take measurements, we agreed on a date for the installation and I gave them a 30% deposit. They postponed the installation date twice, then they didn't show up and I had to call them. No answer at the office or the mobile. Had to leave several messages and wait days before getting a response back. Then I was told to call another cellphone number to arrange an appointment. When they came, they started the installation but then forgot one sink. Then it was the same routine all over again for the installation of the final sink. At some times, I actually felt they were just going to take off with the money. The work itself was satisfactory and the technician was very good but I felt like he was overworked and that may have been the reason for all the delays and excuses. I hope the moderator does not take this as a personal attack because it isn't, but I can't in good conscience recommend this company to any of my friends. I've dealt with many contractors before for many jobs and I don't remember being given the runaround like this before.

I required 3 24x48 inch skylights replaced as they were reaching 30 years in age. The existing ones weren't leaking so I was weary about replacing them in case the roof got damaged. Skylights Unlimited came to give me a very reasonable quote and even though the weather has been very wet for the past few weeks, they called to schedule a date that they thought would be dry. The workers were very professional and took pictures of each stage of the project. They were able to replace the old skylights without damaging any of the drywall and still managed to blend into the existing shingles. I would recommend this company to any of my friends.