A.A. Waters & Brookes Ltd.

Jeff provided a comprehensive check of the system, observing all 17 stations in operation and adjusting/repairing where necessary. He was timely, didnt rush through the job and provided clear explanations where needed. His expertise is much appreciated. Waters and Brookes installed the system 26 years ago and have performed the openings, closings and mid-season checks since then, always providing excellent service.
Please note that the fee noted includes opening, closing and mid-season check.

We have used A.A. Waters & Brookes since we moved into our home about 25 years ago. They put in the original irrigation system in our large yard, and it has worked extremely well over those years. Recently we added in a new zone to the system to handle 120 newly planted cedars. As always, we were so pleased with the speed and quality of work completed, as well as the follow-up check. We have also always been so impressed with all the employees -- from the office staff, technicians to the company owners -- we know we can rely on personalized care, efficiency and high quality work. Great companies like this really do exist!

This company provides exceptional services! The office staff are professional and very helpful and the technicians are knowledgeable and efficiant!

They provide first consultation great. Shows you how best they will provide the service. Once they install the problems arise after one year and then they will charge you for any faulty installation work.
Poor customer service

DO NOT USE THIS COMPANY. We had a service call that we waited three weeks for and when the technician arrived he was unprepared and incompetent. He came without the appropriate tools to service the job and I had to guide him in how find the sprinkler box (simply follow the wires!!!) even though theyve been servicing our sprinkler system for years. When I called again to ask when they were coming to finish the job they told me the next appointment was in 6-7 weeks!!! Awful service! I had to call several times to get a response and they offer no solution or concern. We WILL NOT be using them again and will be finding a new company that can provide some basic level of customer service.

Absolutely thrilled with the irrigation system we got installed! A.A. Waters & Brookes is a fantastic company to work with. The initial meeting was very thorough with Allan doing a detailed review of what we envisioned our landscaping to be so he could set a plan accordingly. They provided a good tutorial for how to work the system and how to override the settings so that the kids can run through the sprinklers! The system has a lot of intuitive settings to sense rain and to auto adjust for various weather conditions and you can get an app as well to be easily able to control it by your phone. You can also set special schedules for when you overseed in the fall etc. They are incredibly responsive to communication when reaching out to get the system closed/opened for the season. Overall, a super positive experience working with this company.

If you want it done right the first time contact A.A. Waters and Brookes. Unfortunately I learned this the hard and costly way. After calling the first company with nothing achieved but an invoice that failed to describe work done, a friend recommended A.A. Waters and Brookes. My friend became a best friend for A Waters and Brooks, unlike the first company, came out and quickly fixed the problem. Jeff the technician was unbelievably great! He was not only knowledgeable but took the time to explain the steps he was taking to problem solve the mystery of why the sprinkler system would suddenly not turn on. Where the first company said that it was an electrical issue and left, Jeff checked the connectivity of each zone wire and traced the problem to a cut rain sensor wire. He then proceeded to resolve the problem and test each zone to make sure that system was working properly. He did this a couple of times to ensure that the problem was resolved and even took time to adjust the rotation of some sprinkler heads. But what I also appreciated about A Waters and Brooks was their team approach. The receptionist Anne did her best to quickly schedule an appointment and took the time to clearly explain the companys fee structure. In short it was a very happy ending to a stressful situation, thanks to A Waters and Brooks.

Great company to deal with:
- Very honest
- Fair price
- Great customer support after sale
- Very expert technicians (esp. Franco).

I was not happy with the service received by another company and decided to reach out to get a second opinion.

My father in law contacted this company and they were able to send a technician the same day to assess the issue.

Within an hour, the technician had identified the issue and rectified it.
He was diligent and thorough.

When I first submitted this request via HomeStars, this was the first company that reached out and I balked at hiring them and went with a larger company that had a slightly higher rating on homestars. I was wrong on this one.

I highly recommend this company!

Thank you

The team was fantastic, they were very friendly and helpful. They worked exceptionally hard, stopped a bit for the rain but got right back at it. They really took a lot of pride in their work and tried to hide the system as much as they could by tucking it under our deck. They took their time explaining the features that we had and even how we could improve the system in the future if we wanted.