- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
Counter top in the Laundry room
Hello,
I am sorry to hear that you were unhappy with the service and installation, we would be happy to redo the installation and correct any issues that you have had. We at Avalon strive for 100% customer service satisfaction, and we are very sorry to hear that you were not satisfied.
We are willing to offer you a 20% discount for any future projects you have.
Please contact us directly at 1-866-919-0516 to help correct the issue as we are committed to your satisfaction.
Dear Amy,
I am very sorry to hear about your bad experience with Avalon Granite In December of 2012,
The company changed ownership in March 2013 and therefore we do not know much about the issues, however we would be happy to come to your place and fix it for no charge.
We would also like to offer you as a customer service gesture 15% off any other Service Avalon has to offer.
Thanks,
Avalon Granite Team.
Hello Adam,
Thank you very much for your positive review, Please feel free to spread the word.
I you need anything else please don't hesitate to give us a call.
Thank you once again.
Hello Ryan,
We are very Sorry to hear that your experience was not satisfactory, There must have been a mis-communication with the Project Manage, However this is clearly indicated on all our agreements and Order Forms.
As you are aware, Granite Counter-top Installers are not Plumbers, therefore they are not certified or insured to connect the water and pipes back together after a Granite Counter top is installed.
if there is anything else we can do please let us know.
We would like to offer you a 10% discount for any other Granite Counter top Project as a Customer Service Gesture.