Our first contact with this company was at the showroom and it was a pleasant surprise for a couple of reasons. Although it was a bit smaller than I anticipated, there was a good representation of the products on offer, both doors and openers. The other reason was that the sales rep. (Chris) was instantly likeable while being patient and sincere with answering our questions and describing the products. If he didn't sell garage doors for a living he could sell surf boards in Southern California - really laid back.
The next contact was the meeting with Kevin for the estimate. As soon as he stepped out of the truck, he kinda scared me because he seemed to be in an altered mental state (not in the here and now). I soon realized that he was already assessing the entire situation to ensure we chose the right style and colour of doors to complement the look of the house. He's like the Rain Man of garage doors. As soon as he snapped out of his trance, he was just as amiable as Chris and clearly an expert. Kevin provided several options for the work to be done in a very matter-of-fact way with absolutely no pressure to choose any single option over another. We signed up immediately.
The next contact was again from Chris just to let us know that the installer would be at the house, ten-ish in the morning. Fine. Ten-ish turned into almost eleven-thirty-ish which was not a problem but it would have been nice to get a call just so we could have planned the morning a bit better.
The installer was Ryan and this guy is just fantastic! I offered to give him a hand but he made it clear - he rolls alone. Within minutes, Ryan unloaded the truck and set to work dismantling the old doors and openers, replacing some twisted framing then into the new installation. I noticed that the wrong openers were given to him and he acted quickly to correct that situation (another installer dropped by with the proper openers).
I left Ryan alone for the duration (about 5 hours) and the result was spectacular! New doors, new tracks and hardware, new openers all installed perfectly. Ryan even swept the entire garage! The garage looks like a showroom! After a quick run-through about the controls, the job was done and he was off!
Bottom line - I highly recommend this company despite a couple of minor hiccups (they really need to automate their invoice/contract/work-order system). I would absolutely do business with them again!