Garage Doors and Opener Replacement
Our first contact with this company was at the showroom and it was a pleasant surprise for a couple of reasons. Although it was a bit smaller than I anticipated, there was a good representation of the products on offer, both doors and openers. The other reason was that the sales rep. (Chris) was instantly likeable while being patient and sincere with answering our questions and describing the products. If he didn't sell garage doors for a living he could sell surf boards in Southern California - really laid back.
The next contact was the meeting with Kevin for the estimate. As soon as he stepped out of the truck, he kinda scared me because he seemed to be in an altered mental state (not in the here and now). I soon realized that he was already assessing the entire situation to ensure we chose the right style and colour of doors to complement the look of the house. He's like the Rain Man of garage doors. As soon as he snapped out of his trance, he was just as amiable as Chris and clearly an expert. Kevin provided several options for the work to be done in a very matter-of-fact way with absolutely no pressure to choose any single option over another. We signed up immediately.
The next contact was again from Chris just to let us know that the installer would be at the house, ten-ish in the morning. Fine. Ten-ish turned into almost eleven-thirty-ish which was not a problem but it would have been nice to get a call just so we could have planned the morning a bit better.
The installer was Ryan and this guy is just fantastic! I offered to give him a hand but he made it clear - he rolls alone. Within minutes, Ryan unloaded the truck and set to work dismantling the old doors and openers, replacing some twisted framing then into the new installation. I noticed that the wrong openers were given to him and he acted quickly to correct that situation (another installer dropped by with the proper openers).
I left Ryan alone for the duration (about 5 hours) and the result was spectacular! New doors, new tracks and hardware, new openers all installed perfectly. Ryan even swept the entire garage! The garage looks like a showroom! After a quick run-through about the controls, the job was done and he was off!
Bottom line - I highly recommend this company despite a couple of minor hiccups (they really need to automate their invoice/contract/work-order system). I would absolutely do business with them again!
- Approximate cost of services:
- $3,300.00
- Company Response
I Love the review it was a fun read. You nailed our personalities down. I had a chuckle when reading about Kevin because it is so true, until he has everything laid out in his mind he is in his own world, once he has it figured out, he's back. I have to apologize for being late to the site it was a very hectic morning for Ryan. That said there is no excuse for being late especially with no phone call. That is my job and I'm sorry for not keeping you in the loop. Automation on our invoicing is something I have been thinking about, but scared to do. I appreciate this feedback and I will look into this further, it would likely be a great system to have in place. It was nice to read the comment on Ryan P he is a great asset to our company and he is meticulous with his workmanship. Ryan will enjoy reading your review this afternoon. Thanks again for your business, your support, and your feedback. Chris Dale, Kevin Chappel, Ryan P, Markham Garage Doors ltd.