Reviews

9/10

After buying a home we needed some masonry work done. A couple companies came in with similar prices but I like the team from Red Robin. They got the chimney work done quickly and safely and also did a great job of repairing the porch pillar that had deteriorated down below ground level. As in my other reviews - tips for others going into this. Red Robin did not do the flashing where the chimney joins the roof. They suggested I contact a roofing company to finish this task. Not a big problem, but another task to get done.

Approximate cost of services:
$1,800.00
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Company Response

Hi Jordan, I appreciate the review and will be sure to tell the team you were happy with all the masonry portions of the job.
As masons, we work towards providing the best quality product within our craft. As a company we feel that our best product is reflected in sticking to masonry, and providing referrals to professionals in other trades when jobs overlap. I apologize if this has led to an inconvenience, but it truly allows us to ensure all parts of our job reflect our values and standards.

Thanks for the review and feel free to contact me at john@redrobinmasonry.com if you need a referral for a roofer
- John

9/10

With a ton of pipes freezing around the city this week my non-emergency needs were being ignored by other companies. Waterworks was very professional from the time the appointment was booked and had someone out the next morning. Ali was very helpful and provided guidance on options for the two repairs that were in question. The entire valve and shower assembly was replaced and repiped which involved going through our bedroom wall. Unfortunately I had to do this work since it is not part of the plumbing but Ali was able to provide suggestions on what needed to be done. Waterworks provided an upfront price so there were no surprises. More expensive than I would like? Yes. But there was also more work to be done than I originally guessed before I called them. Advice for others- if you are doing a shower repair or replacement be aware that you will need a separate contractor to help provide access to the behind the wall plumbing or be able to do it yourself. The plumbers are simply worried about the piping.

Approximate cost of services:
$800.00
Any advice to offer fellow homeowners facing a similar project?
Advice for others- if you are doing a shower repair or replacement be aware that you will need a separate contractor to help provide access to the behind the wall plumbing or be able to do it yourself. The plumbers are simply worried about the piping.
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Company Response

Hi Jordan, thank you for the great review, we appreciate it. It was indeed a brutal winter with lots of freezing pipes and we are happy we were able to get the repair done for you. It was a pleasure working for you and we look forward to working with you in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc.