Red Robin Masonry

Masonry & Bricklaying
Toronto ON M8V 2L7
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Reviews for Red Robin Masonry

Average customer rating:
9.8 10 (540 reviews)

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ann
ann
1 review Old Toronto, ON
10/10

Property repairs on heritage house

It was a pleasant surprise to find Red Robin Masonry, recommended by another contractor, and a great relief for the excellent quality of their work. Their crew were really helpful, came twice and each time made the difficult repairs to the brick work on both front and back of my house. I've recommended them to my family members and other friends with heritage houses.

Approximate cost of services:
$3,260.05
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Charles from Etobicoke
Charles from Etobicoke
6 reviews Etobicoke, ON
10/10

Chimney rebuild and a bit of brick/concrete repair

Very pleased with all aspects - the timeliness, the friendly, competent assessment, advice, and estimate; the office administrator; the personable, more than competent, hard-working crew; and the final result. Would unhesitatingly call them again when needed.

Approximate cost of services:
$7,000.00
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Michelle
Michelle
1 review Toronto, ON
10/10

Tuck pointing

Red Robin is fantastic. Everything was excellent from communication and scheduling to the friendly masons and their quality work. I would highly recommend them.

Approximate cost of services:
$850.00
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Helene
Helene
4 reviews East York, ON
10/10

Tuck pointing around the house; back chimney taken down halfway and capped.

A good company where the workers try their best to achieve the results that make their customer happy. I am happy with the final result and appreciate the integrity of each worker!

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Dean in Toronto
Dean in Toronto
1 review Markham, ON
10/10

Friendly service

Rick was very friendly and did the job in the time as promised. The new chimney looks great and they cleaned up the work area.

Approximate cost of services:
$3,400.00
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Diane
Diane
1 review Old Toronto, ON
10/10

Brick repair

I can't speak highly enough of Red Robin Masonry. They were very efficient and communicative, organized and on time. From start to finish the process was explained in detail and all my questions patiently answered. They started the work on the day it had been scheduled a month before and the first crew that worked on my house, Ismail and Vu-Shane, were super friendly, kind, professional, and patient with an annoying neighbour. I couldn't ask for a better crew! Unfortunately they discovered a structural problem on the third floor of my house, but this was addressed with the same professional competence a couple weeks later. The second crew, with Jay (I didn't get the second man's name), was also wonderful - very polite, attentive to detail, and willing to go the extra mile. They gave advice when I asked, and most importantly, did a beautiful job with the brick and mortar replacement. The colour match is superb. Both crews cleaned up at the end of each day. I'm extremely pleased with their meticulous work, and grateful to Anna in the office for her quick responses. A terrific company all around.

Approximate cost of services:
$14,000.00
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Private User
Private User
Private User reviews Oakville, ON
10/10

Tuck Pointing and parging

Really good quality of work from what I can see. Two folks that came have been really nice and polite. Recommend.

Approximate cost of services:
$1,700.00
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Company Response

Thanks so much for the 10 star review! Wish you all the best.
- Anna

Cory  from Brampton
Cory from Brampton
1 review Brampton, ON
3/10

3 day project took 2 months 7 days + 3 returns. Never again

I find Red Robin here, on homestars. They had great reviews so I decided to hire them. I wanted to have a chimney removed and capped and the numerous broken and cracked bricks replaced, one brick in a widow still on the main floor, an old dryer vent frilled in (4 bricks), and a bunch of bricks on my exterior stairs replaced, as they were spalling.
Job started June 5th and was "completed" (notice the quotes) on June 11th. After inspecting part of the work on June 12th I noticed that there were several bricks, that were clearly damaged and should have been replaced under the contract. I sent an email to Red Robin, then I sent another informing them that the obviously damage bricks were missed and needed to be replaced. On June 13th I received a reply informing me that they will have a crew back to my house on June 17th to replace the bricks that were missed. Crew arrived on June 17th, they started and then it began to rain, so they packed up and left. The problem here is that they never informed the "managers" that they didn't compete the work. I contacted the company again to see what the issue was. I was told that a crew would return on July 6th to replace the bricks that the crew that came to replace the bricks missed the first time... So this will be the third time they've had to come back.
July 6th comes, crew shows up, does some work and leaves.. I go out to inspect the work and.... Low and behold, they STILL didn't replace all the bricks that needed to be replaced. On top of this, I noticed several bricks were missed along the exterior stairs.
I sent more emails informing them that what is going on is utterly ridiculous and that the job needs to be completed as the contract states. Well I was informed that the work would have to be completed at a later date because their crews were all scheduled, which I found to be completely unprofessional as it's already been a month for a 3 day job.
After the phone call I received on July 8th or 9th starting crews were booked I never heard back from them until August 13th, this is now well over 2 months from the project start. This time I marked the bricks that needed to be replaced. Crew replaced the bricks.
At this point there were still bricks missed but I had had enough and wanted to be done with the company.
I haven't even mentioned the mortar that was on my siding, window and in the chimney bricks...
Needless to say I am not even remotely impressed with the behavior of the company. I found the work ethic and professionalism to be completely substandard. I would not hire them again, not would I recommend them to anyone.
I would have been happier with the whole situation if they had at least offered some small compensation for the complete inconvenience the job entailed.

Approximate cost of services:
$3,300.00
3 of 3 people found this review helpful.
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Marian Scott in Toronto
Marian Scott in Toronto
4 reviews Old Toronto, ON
10/10

Masonry Work

Over the years living in Toronto I've been happy to provide reviews. This time I'm honoured to provide Red Robin Masonry with top stars all around. Our 100+ year old bungalow needed tuck pointing on one exterior wall. The job also required creative problem solving due to water seeping in at the top of a basement window. After John provided an estimate, we were booked quickly for the following week. Jay along with his fellow craftsman did an amazing job! The way Jay looked at a problem reminded me of MacGyver! He was determined to ensure no water would penetrate the extra layer of heavy plastic layered between the wooden slats and the new bricks. The heavy rainfall this afternoon kept us constantly checking the basement window. Fingers crossed,
the window ledge was bone dry. Thanks also to Anna who was the most efficient office staff ever! After processing our invoice, she sent a receipt within 15 minutes. Her politeness and cheerfulness were very refreshing. Thanks again Red Robin. It's a pleasure to recommend you to family and friends. Last but not least, the quote and the final cost were bang on.

Approximate cost of services:
$1,640.00
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Company Response

Hi Marian,

Thank you very much for the spectacular review. It was great to have worked for you and WE are honoured we got to work on your house. I will definitely be passing along the kind words to Jay and his crew (he's one of our best) & I'm happy to hear you were pleased with his work. This review made my week and thank you very much for including me. I want every customer to experience the best possible customer service. Thank you once again for allowing us to work on your home. Take care and all the best
-Anna

Private User
Private User
Private User reviews York, ON
10/10

Tuck Pointing

We needed to filling some holes in the mortar in our 100 year old house. The work spanned two stories and was on two sides of the house. The two person crew arrived on time and was considerate and cleaned up after the work. It looks create and was easy to book and communication was clear with their office.

Approximate cost of services:
$1,700.00
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Company Response

Hi there,
I appreciate your beautiful review and kind words. We try our absolute best to ensure 100% customer satisfaction. I will certainly pass along the positive review to the office team!
Take care,
Anna

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Red Robin Masonry

Masonry & Bricklaying, Chimney Build & Repair, Tuck Pointing

Red Robin Masonry is a division of Red Robin Home Solutions Corp. We are a general contracting company that specializes in masonry repair and new build( additions, custom homes, re-facing). Whether you need tuck pointing, chimney repair, a new opening, parging, brick replacement or new masonry services entirely..... Red Robin Home Masonry will provide you service with the utmost professionalism and quality.

CATEGORIES
Masonry & Bricklaying, Chimney Build & Repair, Tuck Pointing, and Concrete Contractors
SERVICES
Masonry and Bricklaying, Block, Concrete, Chimney Repair, Chimney Rebuild, Chimney Restoration, Tuck Pointing, Spot Pointing, Brickwork, Brick Repair, Brick Replacement, Parging, Waterproofing, Foundation Repair, Concrete, Steps, Patios, Walkways, Flagstone, Cultured Stone, Natural Stone, Window and Door Openings, Bricking Up Window and Door Openings, Retaining Walls, Foundation Repair, Window Sill Replacement, Brick Arches, House and Porch Pillers
SPECIALITIES
Masonry and Bricklaying, Block, Concrete, Chimney Repair, Chimney Rebuild, Chimney Restoration, Tuck Pointing, Spot Pointing, Brickwork, Brick Repair, Brick Replacement, Parging, Waterproofing, Foundation Repair, Mortar Repair, Steps, Patios, Walkways, Flagstone, Cultured Stone, Natural Stone, Window and Door Openings, Bricking Up Window and Door Openings, Retaining Walls, Foundation Repair, Window Sill Replacement, Brick Arches, House and Porch Pillers, Fireplace
WEBSITE
https://www.redrobinmasonry.com
YEAR ESTABLISHED
2007
RETURN POLICY
Cheque and Cash
PAYMENT METHOD
Cheque, Credit Card, Cash, E-transfer
MEMBERSHIPS
BILD, Renomark
LIABILITY INSURANCE
Yes
DIPLOMAS
Level 1, 2, 3 and Red Seal in Masonry
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.