William

I needed a new air conditioner installed and a few people in my townhouse complex had gone with Pacific Home Comfort, so I decided to give them a call. They were familiar with the type of heating/cooling system in our complex which made me feel like they were a good choice for the job. I was able to get an installation appointment within about a week or so. They came, installed the new unit, removed the old one and cleaned up everything. Great job all around.

I sold my house. After spending the weekend clearing out the house for the closing, the last thing I wanted to do was clean. The Dust Ladies were recommended by some people in my new building so I decided to give them a try. I was not disappointed. After they were done, it was clear that there was no way I could have even come close to the job they did. I would definitely use their services again.

Very bad experience with this company. Henney is great before you sign the contract. He will spend a lot of time with you, answer all your calls, e-mails, questions, etc. After they've got you, it's a different story. They were not able to start work on my project on the day they originally told me. I was fine with them starting a few days later, but specifically told them that when they do start, I didn't want the job to drag on so I wouldn't be stuck without a place to park my car. They told me that they don't do that like other companies. Yeah, right! My project took two weeks, but half the time they were somewhere else working on another project. Mine was left at a standstill or with a couple of rookie workers. <br /><br />The workmanship overall was not very good. They laid the pavers in rows (instead of interlocking them), so when they started to shift, you can clearly see they are not straight. The pavers aren't even, some are higher, some are lower. They didn't use edge guards or borders. They didn't use or offer polymeric sand. <br /><br />After the project was done, I noticed problems like water pooling in some spots and cap stones installed the wrong way so that the unfinished side was showing. I called and e-mailed and was completely ignored. After one winter, my steps had sunk and were very uneven. I called them again and talked to Henney. He said he would come look. He didn't show when he said he would. I called him again. He again said he would come look. He again didn't show when he said he would. <br /><br />The good thing about them is that their price is very low. I would recommend them if you want to fix up your house and sell it right away.

My experience with Dodds started out great. Allan came out in the evening after I got home from work to give me an estimate. He was friendly and knowledge. The price was a little higher, but still competitive. I figured a company with good reviews would stand behind their work and was willing to pay the premium for it, so I signed the contract. A little over a week later, my new garage door was installed and the frame was capped with aluminum. It looked great. But that's when the good part of the experience ended. <br /><br />After about a month, I noticed that the aluminum was buckling on hot days. So I called Dodds and spoke to Stan (the service manager). He asked that I e-mail some photos to him and he would schedule a time to come and fix it. I sent him some photos and waited for a response. A week later, I still hadn't heard anything, so I e-mailed him again. He responded that he would get Angela (who does the scheduling) to schedule a time. Another week goes by and I don't hear from Stan or Angela. I e-mail Stan again, no response after a day, so I call the office and manage to speak to Angela. She sets up an appointment in two weeks for someone to come and fix the capping. They will come after 1pm. It has taken two weeks just to get an appointment set up. <br /><br />On the Thursday they are supposed to come fix the capping, nobody shows up. I've taken the afternoon off work and waited all afternoon for them. Since I only know they will show "after 1pm", I wait several hours and by then there's no point in calling the office since there won't be anyone there. I call on Friday morning and am told that they will look into what happened and call me back. <br /><br />On Tuesday morning, after having given them two full business days to call me back, I call them again. Once again, I am told they will look into it and call me back. Later that afternoon, the same installer that did the door and capping shows up at my house without notice. Luckily there was someone home. And his "fix"? Screw down the parts where it buckles! It buckles because it is too tight and there is no room for the aluminum to expand. Adding more screws will just make it buckle somewhere else! I don't know if this action by the installer was incompetence or laziness. <br /><br />I'm sick of dealing with this company. I was told four times someone would get back to me and nobody did. I wasted an afternoon off work waiting for them and no one showed when they said they would. I chose them even though their price was not the lowest because I was tired of dealing with companies that had no after-sales service and thought Dodds was different. If you need a garage door, just find someone cheaper because even if they have no after-sales service, at least you paid less to begin with. <br /><br /><br /><b>In response to the company response on Oct. 19, 2011:</b> I never received any phone calls, voice-mails or e-mails from anyone at Dodds to apologize for the problems.

Darren and his team did an excellent job on my new eavestrough. They showed up when they said they would, and did the job that was agreed upon. They were very friendly and professional. Their price was VERY competitive. They even fixed a couple minor unrelated issues -- at no extra charge! They cleaned up and did not leave any garbage when they left. A couple years after the eavestrough was installed, I noticed a small leak at one of the joints. I contacted them and Darren came out THE SAME DAY to take care of it. I am very impressed with North Shore and would highly recommend them!