Dodds Garage Door Systems Inc.

It's a bit of a complicated story, but first let's say the the garage door installation went well and the door looks and operates perfectly.
Now for the brief story. We ordered a garage door from Dodds since our previous door was long past its "best before date".
One option with the order was to add "capping" which adds a white aluminum cap over the new wood that was required to frame the new door. Since the all the existing trim on our house was painted wood, we decided not to include the capping ($425 + tax). When a customer chooses not to have capping, Dodds would send "finished" wood for the installer to use for the frame. This is wood that would be paintable. That's not what happened. Instead Dodds sent "rough" wood not recalling that capping was not chosen. Of course the installer used what was provided and we now had a frame with wood that could not be painted and so we had no choice but to get the capping. Dodds agreed that it was their error and absorbed the full cost of the capping. We appreciate Dodds professionalism in this regard.
If having a company deal with isues professionally is important to you, I suggest you choose Dodds Doors.
Thank you Chris for your help and understanding.

I needed to replace my 20+ year old single garage door and contacted Dodds after seeing their great reviews and awards here on HomeStars. I want to add another great review. From my initial contact and home consult with Mike, scheduling and interim updates from Chris and final install by Hamid, simply put, l could not be happier. Everything was smooth, transparent, efficient and timely. The cost was also excellent. My needs and choices were met without any pressure to upgrade or add anything that l did not need. My new black garage door is beautiful and neighbours and friends have already complimented me on it. I would not hesitate to recommend Dodds to anyone looking to replace their garage door(s). When the time comes to replace my front door, Dodds will be hearing from me.

Thank you Dodds! Our son is an avid golfer and we wanted to put a golf simulator into our garage (and when football is on, we can just watch the simulator data on the computer screen and watch the game on the big screen) . Dodds removed the centre bar that used to lift open the garage and installed a side lift mechanism. It works perfectly and we love this new room in our house. Dodds was extremely easy to deal with and well priced.

Good work , and on time , no issues tech was very polite and friendly

I phoned Dodd Garage Door and they responded very quickly. Fast and friendly service. I would highly recommend them.

I thought it was a broken garage door spring but as it turned out it detached from the end peice. Paulo not only found the issue quickly but he fixed it in no time as well as lubcicate the rollers and both springs.
I found Paulo to be a very honest and experienced employee.
Thanks

I cannot say enough good things about this company. I needed a new electric door installed on a garage reno. Mustafa, the customer service rep whom I worked with was unfailingly patient, professional, courteous and kind. He was a delight! The installers did an excellent job and showed up as promised. My experience of this company was top notch from beginning to end!

I hired Dodds to replace the rear door in my garage, to install weatherstripping, aluminum capping on the frame of the front and rear doors, and an aluminum bottom retainer with rubber for the front door.
Ive called Dodds office and was given the date and time of the visit of the sales person/estimator. I got a day off, but nobody came at the appointed time. When I called Dodds office, they told me that they forgot to give the sales person my request. Finally, the sales person/estimator arrived. He gave me a written quote with the total amount, without prices of each type of work. Luckily, I wrote down his verbal quotes for each job. When Ive put his estimates together it turned out that the total amount in his quote exceeded his verbal estimates.
I had to make several phone calls to make sure he adjusts the total.
When the technician (Zaza) came over to complete the installation on the appointed day, he started by asking me how to install the capping. I told him I'm no expert in garage door installation and suggested that he calls his project manager. This caused Zaza an inexplicable outburst of indignation.
Zaza spent 8 hours in my garage. His work was unsatisfactory.
- Weatherstripping was not finished;
- For some reason the keypad was installed too high, which made it difficult to use;
- Zaza damaged one of the wooden beams;
- The screws used by Zaza to install the bottom retainer with rubber were longer than necessary and ended up sticking out on the other side. His work caused cracks on an expensive custom-made wooden door. That door was not new, but he could avoid causing additional damage. I've asked him why he used such long screws. He told me he had only that length.
When I pointed out all the mistakes, Zaza called us poor clients that he had never met before. And he left with a proud look.
Right after he left, the garage door refused to close. I don't know if it was a mere coincidence that the mechanism broke down after Zaza completed the work in the garage, or if Zaza had damaged it.
On the next day after my email, a project manager from Dodds head office came to inspect the work. He had to acknowledge that I had every reason to be unhappy with the quality.
A day later, Dodds sent a professional master technician. He managed to fix almost all the problems caused by Zaza (except for the holes in the front door that remained after replacing the long screws, and height level of the keypad).
So, generally speaking, you can deal with Dodds, but only as long as the work is not done by the man by the name of Zaza, and only after you get a written detailed quote with itemized prices.

Such great service. Called for service yesterday and the door is already fixed. Came when they said they would come, sent a text saying they were on their way with a picture of the technician for identification purposes as well as a way to track them so we'd know when they would arrive, they were friendly and efficient. Very happy and would absolutely recommend.

The technicians that installed the door were very friendly and informative. They went out of their way to help us install apps on our mobile phones