JW from Toronto

The drain stack servicing the first floor kitchen and bath developed a serious hole and flooded the basement. I called Mr Rooter (North York) at around noon and the pleasant call centre rep promised a visit from a tech within the hour. True to their claim, Will V came by for a free inspection by 1pm. He clearly explained the problem and the options for repair. The problem was years of using acidic drain cleaners burned a hole through the 5 inch copper stack. I agreed to the quote and he arrived the next day. The job was estimated at four hours but the stack was so difficult to work with that Will took ten hours. Will was patient and explained the complications clearly throughout his work. The final result was a nicely upgraded stack that flows smoothly. With the prompt updates from the Rooter call centre staff and the professional dedication of Will V, I believe I got fair value for the dollar. Well done.

A squirrel chewed an entrypoint into the attic and started throwing rave parties above me. Called Pesticon early next morning and they arrived by noon. Shakeel and his partner were courteous and quick. Within an hour, a one-way door was installed to let the animal escape through. A month later, I called Pesticon in the morning to have Shakeel come in the afternoon and retrieve the door. The sealed mesh looks strong enough to keep future fur-bearing felons from breaking & entering. The mesh shield comes with a 1-year service guarantee. In short, Pesticon came the same day that I called them and did the job with no fuss or complication. The animal can party at somebody else's house now.

Cozy World installed a Goodman furnace and A/C unit in 2010. My experience was similar to all the other 10s: Boris made a good assessment of my needs and offered a competitive quote. Fred and his partner came promptly at 8am and had it installed in 9 hours. The furnace ran well for two years until it recently died overnight. I called Boris the next morning and Fred arrived by noon to check it out. For nearly 2 hours, Fred pulled apart the furnace to trace the problem and he discovered it was not the furnace at all, but my gas meter which failed. I had to call the gas company to swap out a new meter instead. I feel bad that I called upon Fred for what became a non-furnace issue, but I was impressed with Fred’s diligence and dedication to help me troubleshoot. In short, Cozy World’s installation work and after-sales service gets top marks.