The drain stack servicing the first floor kitchen and bath developed a serious hole and flooded the basement. I called Mr Rooter (North York) at around noon and the pleasant call centre rep promised a visit from a tech within the hour. True to their claim, Will V came by for a free inspection by 1pm.
He clearly explained the problem and the options for repair. The problem was years of using acidic drain cleaners burned a hole through the 5 inch copper stack.
I agreed to the quote and he arrived the next day. The job was estimated at four hours but the stack was so difficult to work with that Will took ten hours. Will was patient and explained the complications clearly throughout his work. The final result was a nicely upgraded stack that flows smoothly.
With the prompt updates from the Rooter call centre staff and the professional dedication of Will V, I believe I got fair value for the dollar. Well done.
- Approximate cost of services:
- $1,600.00
- Company Response
Hello JW and thank you for sharing your positive review with Mr Rooter and our technician Will. We take great pride in exceeding customer expectations and are glad to hear that Will displayed that brilliantly while servicing your home. Part of the customer service we provide is to keep our customer informed throughout the whole process! Thank you for choosing Mr Rooter and have a great day!