Allan in NORTH YORK

I am not pleased with this company at all. The fence was put in satisfactory but a better job could have been done. There were lots of issues with nails sticking out, loose and crooked boards, lots of warping and splitting etc and the job was shabbily done. I've seen better jobs done in my neighborhood. The after service is terrible. This summer I have been calling for 6 MONTHS for someone to come and look at the problems that they were SUPPOSED TO look at last year. Since May I have been calling, and they keep saying "we are on the list of repairs", by the time one guy came took months, (not the guy who was supposed to come), came in with an crap attitude and a big mouth, yes I'm talking about you M, to do some minor repairs. Came when he felt like it too, not when he was scheduled. So look, now it's December 2014 and nobody came! No communication, not a great build and no customer service. -- I am responding to this company's response. Firstly I think you may be confusing this with another customer because some of the things you are saying do not make sense to our situation. But I will respond anyway. "Multiple Visits" - no one has made multiple visits here. Waiting for someone to come took a long time and the person who was supposed to come never came. Any adjustments done were under warranty. You have not done the "best to accommodate" seeing as how we've been calling all summer with no cooperation. There was no communication between the repair people and the office and the customer. Items named were not months after installation but these were mentioned to the company right away. If you want to talk about satisfaction, you have to communicate better. It's the events that happened over the last 6 months that I am not satisfied with, case in point, a customer shouldn't have to call every 2 weeks to see what's going on when they were told that someone will be there. Pictures were sent in and there was no feedback. If you had the time to write your response, you should have time to deal properly with customers. It didn't take you long to respond to this yet the whole summer went by and the problem wasn't addressed even though your secretary said it would be.

First let me say that when we originally talked to the sales rep he was willing to come over as many times as possible to close the deal. After the deal was closed I asked him to come over to make some adjustments on the contract and he had the audacity to say "are you going to pay me for coming over there again?" Anyway the interlocking was done fine. The problem came after when waiting for someone to come do repairs. One of the problems we had was that the stones used for the steps wouldn't stick and when they came to correct the problem, unannounced would walk into our backyard when they were supposed to call first, look at it then someone would lift the loose step and another person would squeeze out some glue, then they would leave after being there for a few minutes and obviously not checking if there were other loose stones. So instead of doing the job right and spending a few more minutes there, they came a couple more times, same story, come in, put glue then leave. Needless to say they never stuck and when someone would walk on the step the stone would give way underneath your foot which would cause you to slip and fall. So then this new person starts answering the phones who is totally unreasonable and shouldn't be talking to people especially customers. Strings us along the whole summer saying someone will come and fix it and yells and insults us on the phone. So the summer went by and nobody came even though we were still under contract. Not only that but she didn't seem to care that this was a safety issue and that people were slipping on the steps. I imagine if this person is talking to people then they will get more complaints, because she's not truthful and will tell you things that aren't true, and will treat you like garbage. So no I don't recommend them, at the beginning they were ok but not at the end, and that's the most important part. Did I mention that this person, who I assume is related to the owner, since she has the same last name as the owner, was very rude and disrespectful, you would think she would care more about the company but I guess not. Also last year when I did speak to the owner himself, he said he would come by personally on the following Saturday to look at it himself but never came. So horrible customer service. They never had any intention of sending somebody over. We were met with hostility and rudeness. Person will yell at you over the phone and won't let you get in a word edgewise. So nuf said. Check with the Ministry too, they have some filed complaints.--------------------- --------------------------------------------------------------------------------- Happy to say that company came again and fixed the issues we had. Steps are safer now. Person who was dealing with customers last year not answering phones anymore; which is good for everybody.

BEWARE! WE HAD LOTS OF PROBLEMS WITH THIS COMPANY. SERVICE WAS LOUSY, DESIGN SPECS WERE OFF, BASED ON DESIGNER'S INSTRUCTIONS WE PAID TO HAVE ADDITIONAL SYSTEMS AND ELECTRICAL WORK DONE WHICH WE HAD TO REMOVE AND PATCH UP, THEN ON ISTALLATION DAY, MORE PROBLEMS BECAUSE IT WASN'T INSTALLED ACCORDING TO DESIGN, AND WAS LEFT UNFINISHED, INSTALLERS DIDN'T HAVE SUFFICIENT KNOWLEDGE OR INFORMATION ABOUT THE DESIGN, AND MADE EXTRA HOLES IN SHELVES TO INSTALL, FOR SOME REASON THEY DECIDED TO IGNORE US AND IT TOOK OVER 5 MONTHS BEFORE SOMEONE CAME IN TO FIX IT. IF YOU WANT TO BE TREATED LIKE A PIECE OF CRAP, CALL THIS COMPANY. BAD SERVICE, BAD EVERYTHING! STAY AWAY! I am responding to this company’s response. We did not try to get something for nothing. There was no error on our contractor’s part because we were using your specs that was given to us. Installers didn’t have to compensate for anything because we had o compensate for all their mistakes. I was not the one who called and complained that night. Then you say “you are very customer service oriented” and I laugh at that because you ignored us for 5 months and never returned one phone call, do you think that’s professional of you? I don’t know what you mean about wanting more, you yourself came to that conclusion, we just wanted the shelves fixed where your installers made holes where they weren’t supposed to as well as other mistakes and just left. Remember I am responding to your behavior. Took 5 months for you to send someone while all the time you were ignoring us. Your “customer service” as well as your attitude needs a lot of work. Had you dealt with this in the appropriate manner, I wouldn’t even have to write this. In the end he still owes us money which he never paid even though he agreed.