Closet And Storage Concepts

We hired Colest Storage and Concept to install built in closets for our foyer and built ins for our dining room using glass inserts,mirrors, lighting, wine wrack, etc. Although the process took a bit longer than we had hoped the cabinets turned out pretty great and we are getting good use out of them. The designer was very friendly and helpful. We had a few hiccups after the installation and Sam sent his guys back pretty soon after to come correct the issues. All in all a good experience with this company.

BEWARE! WE HAD LOTS OF PROBLEMS WITH THIS COMPANY. SERVICE WAS LOUSY, DESIGN SPECS WERE OFF, BASED ON DESIGNER'S INSTRUCTIONS WE PAID TO HAVE ADDITIONAL SYSTEMS AND ELECTRICAL WORK DONE WHICH WE HAD TO REMOVE AND PATCH UP, THEN ON ISTALLATION DAY, MORE PROBLEMS BECAUSE IT WASN'T INSTALLED ACCORDING TO DESIGN, AND WAS LEFT UNFINISHED, INSTALLERS DIDN'T HAVE SUFFICIENT KNOWLEDGE OR INFORMATION ABOUT THE DESIGN, AND MADE EXTRA HOLES IN SHELVES TO INSTALL, FOR SOME REASON THEY DECIDED TO IGNORE US AND IT TOOK OVER 5 MONTHS BEFORE SOMEONE CAME IN TO FIX IT. IF YOU WANT TO BE TREATED LIKE A PIECE OF CRAP, CALL THIS COMPANY. BAD SERVICE, BAD EVERYTHING! STAY AWAY!

I am responding to this company’s response. We did not try to get something for nothing. There was no error on our contractor’s part because we were using your specs that was given to us. Installers didn’t have to compensate for anything because we had o compensate for all their mistakes. I was not the one who called and complained that night. Then you say “you are very customer service oriented” and I laugh at that because you ignored us for 5 months and never returned one phone call, do you think that’s professional of you? I don’t know what you mean about wanting more, you yourself came to that conclusion, we just wanted the shelves fixed where your installers made holes where they weren’t supposed to as well as other mistakes and just left. Remember I am responding to your behavior. Took 5 months for you to send someone while all the time you were ignoring us. Your “customer service” as well as your attitude needs a lot of work. Had you dealt with this in the appropriate manner, I wouldn’t even have to write this. In the end he still owes us money which he never paid even though he agreed.

really disappointing. Great talk when before they did the job. Workmanship was not good. After sales service was terrible. little interest in repairing deficiencies. Combative and difficult to deal with. Stay away.

I am extremely pleased with Dania. She accommodates a lot of my special requests which has made my closet look fantastic. I had some lights installed which is not something that they normally do. After sales service is also excellent.