First let me say that when we originally talked to the sales rep he was willing to come over as many times as possible to close the deal. After the deal was closed I asked him to come over to make some adjustments on the contract and he had the audacity to say "are you going to pay me for coming over there again?"
Anyway the interlocking was done fine. The problem came after when waiting for someone to come do repairs. One of the problems we had was that the stones used for the steps wouldn't stick and when they came to correct the problem, unannounced would walk into our backyard when they were supposed to call first, look at it then someone would lift the loose step and another person would squeeze out some glue, then they would leave after being there for a few minutes and obviously not checking if there were other loose stones. So instead of doing the job right and spending a few more minutes there, they came a couple more times, same story, come in, put glue then leave. Needless to say they never stuck and when someone would walk on the step the stone would give way underneath your foot which would cause you to slip and fall.
So then this new person starts answering the phones who is totally unreasonable and shouldn't be talking to people especially customers. Strings us along the whole summer saying someone will come and fix it and yells and insults us on the phone. So the summer went by and nobody came even though we were still under contract. Not only that but she didn't seem to care that this was a safety issue and that people were slipping on the steps. I imagine if this person is talking to people then they will get more complaints, because she's not truthful and will tell you things that aren't true, and will treat you like garbage. So no I don't recommend them, at the beginning they were ok but not at the end, and that's the most important part.
Did I mention that this person, who I assume is related to the owner, since she has the same last name as the owner, was very rude and disrespectful, you would think she would care more about the company but I guess not. Also last year when I did speak to the owner himself, he said he would come by personally on the following Saturday to look at it himself but never came. So horrible customer service. They never had any intention of sending somebody over. We were met with hostility and rudeness. Person will yell at you over the phone and won't let you get in a word edgewise. So nuf said. Check with the Ministry too, they have some filed complaints.---------------------
---------------------------------------------------------------------------------
Happy to say that company came again and fixed the issues we had. Steps are safer now. Person who was dealing with customers last year not answering phones anymore; which is good for everybody.
- Approximate cost of services:
- $4,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Allan
I have talked to the repair crew on several occasions regarding your steps. As u say we came over on several occasions to repair the steps. It's a very minor repair so it does not take any more then a few minutes. The problem is that every time I sent a crew over to fix the steps you or someone from your house would walk on it before it had a chance to dry. I've bent over backwards to make u happy. I came over several times as u say. I went far beyond the call of duty yet u still complain. As far as the person being rude to u. For that I'm very sorry there is no excuse for that. Email me directly and I'll get the crew out there first thing in the spring to fix it. But please give it 24 hours before u walk on it.
gregg@loctiteinterlocking,ca
FYI all of the complaints at the ministry have been taken care of. I really can't understand y u r trying to hurt my company over something like this. It obvious that I'm trying to make u happy. Judging how many times I came to fix it.