Reviews

10/10

Sid goes out of his way to ensure your complete satisfaction! My calls and texts were promptly returned and I was always treated respectfully. Sids installer is second to none! He does a FANTASTIC job and I personally will not hire anyone else in the future...I have never seen work this detailed! Thank you so much Jerry!

Approximate cost of services:
$10,000.00
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Company Response

Mr Vito- it was a absolute pleasure working with you! Thank you for the positive feedback. We look forward to working with you again in the future. Best regards.

10/10

Hossein and his boys are awesome! I had 21 potlights installed very professionally, quickly, and ending with extreme satisfaction! Price was very fair and very good lighting equipment used. I will be calling Hossein for all my potlight needs in the future! Thanks guys!

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Thanks so much for the feedback! It really means a lot knowing my work met your expectations. You were great to work with Hossein AFNANI

5/10

I waited a considerable time for my installation but I was in no hurry so not a problem. Quote was on the high side from five estimates but went with reviews. When window arrived, I knew that it was already too small compared to what I wanted. Let me explain...I requested a 54in by 76in window which required having the bricks cut out. The installer insisted the window would be too low and recommended I put in a 48 inch long window. I did not agree but he convinced me. When I looked at the window before installation, I knew it was too small (it was actually 46 x74), but we were committed. During installation, the window was being installed too low and I insisted installer raise it...he agreed. The installation was excellent and I do not have any complaints. Fortunately, I know how to do drywall and ended up having to finish it myself. I have read previous posts of people getting stuck having to do the rest of the drywall themselves, which is not right...window should be completely finished! The more I looked at the window, the more it bothered me that it was too small. I phoned Stan and complained about the window being too small and after a lengthy discussion, Stan said that his top priority was customer satisfaction and he wanted to ensure I was happy. I was told I would get a hefty discount from future window installation by Consumers. I was not happy about my window but it would involve way too much work to enlarge it and that would have been unreasonable so I agreed I would take him up on a future deal. This past spring, I called Stan and we had several discussions and two estimates to install more windows. I was VERY disappointed that Stan did not live up to his word and give me a reasonable discount....how do I know? I called three other reputable companies with products similar or superior to Consumers windows and their prices were almost the same as Stan's "amazing price that no one will beat". To add insult to injury, when I was about to just go for it and get it done, I find out that the frame would not be included and only the windows themselves would be replaced! My home is 13 years old and the windows were the very cheap builders windows. How can they leave the frames in when they are wood and not sure if they were even installed properly in the first place? I have had numerous friends visit my home and when I ask them if they see anything wrong with the window, almost everyone of them has stated, after a long look, that the window should be bigger. I could have accepted the situation more if Stan gave me an honest price for the new windows, AND, that they came with the wood frames!!! In conclusion, I am NOT a satisfied customer and will NOT recommend this company.

Approximate cost of services:
$3,400.00
4 of 4 people found this review helpful.
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Company Response

Dear Vito as you indicated our installer discussed the window sizing with you at the time of measuring. The sizing being discussed was the size to cut the opening in your brick. You agreed to the recommended sizing and signed for it.
During the installation (July 2015) you requested the installers to move the window up after they cut the interior at the agreed upon location. We accommodated and moved the window up, however this meant that drywall had to be refinished below the window.
The guys did a great job in the installation as you stated and from the pictures we’ve seen, we are disappointed that you are not as completely thrilled with the finished product as we are.
I understand you are disappointed in the subsidized pricing for 2 new ENERSAVE Windows we offered you and we appreciate your offer to rewrite your review with a higher score if the price is right. However, we cannot comment on any of the other prices you’ve received but doubt you are getting equal to what we’re providing for a similar price as you’ve noted. We’ve offered you NAFS certified windows and another excellent Window Wise registered installation by FIT certified installers at a great price. We are still working on a resolution together and look forward keeping you as a totally satisfied customer.

Update to follow..

Stan Greenberg
CEO

10/10

Excellent service beginning to end! Salesman was great and installers were excellent and friendly! VERY satisfied with the work and the look of the doors! Thanks guys!!! would highly recommend!

Approximate cost of services:
$2,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 1 people found this review helpful.
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Company Response

Thank you for this review Vito. A Dodds garage door professional will assist you every step of the way as they help you to understand all the choices and options available to you.

8/10

Bought a mattress and electric base from SCC in Brampton a month ago. The electric lifestyle base was badly damaged(still in the plastic) and I sent it back. Was sent another one a few days later and it too was damaged badly. I spoke with head office and although I had to be patient for a week, a new upgraded base was delivered. Throughout the ordeal, my sales rep Jackie was excellent and dealt with the problems very well and two gentlemen at head office(managers) were outstanding at dealing with the problem and rectifying it in a manner that left me very satisfied and appreciative. Regarding the original base, they will be reviewing it to see if they will continue to carry it. So although I was initially worried about the outcome of the transaction, they redeemed themselves fully in the end! Thank you SCC!!!

Approximate cost of services:
$2,300.00
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9/10

All staff very helpful and friendly. Good stock of products and good prices. Overall, very satisfied and will be a regular customer! Showroom could use some upgrade but just asking the staff for whatever you need should suffice! Thanks!

Approximate cost of services:
$0.00
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Company Response

Thanks so much for your comments - we really do appreciate it. Regarding our Showroom, we would love to hear more about what you would like to see improved - we value your comments so please forward them to trimsupply@rogers.com.

Thanks!

1/10

Had four concrete footings put in for my deck posts by perfect post in Brampton...VERY poorly poured, all 4 un-even and the worst part is they started to fall apart after a couple of years. I called them back and after finally repairing the problem, they messed it up even more!!! Then they treated me like dirt during my phone calls....NEVER AGAIN!!! POOR COMPANY!!!

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
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1/10

Ramsey installed my glass door inserts approx. 7 years ago. I was told at the time if there is ever a problem, to call him. I called him today, and informed him my glass inserts have dust/dirt in them, they're fading and are starting to look bad, all inside the two panes of glass. He startled me by telling me I was out of luck and there was no warranty. As our conversation continued and I informed him (honestly) that I gave at least 20 people in the area his number after they saw my inserts, he said the warranty expired after five years. Near the end of our discussion, he stated the warranty was over after 7 years...I had to check my phone recording after to make sure I had it right! In the end, he stated that there was nothing he could do except sell me two new inserts!!! Obviously, I am warning everyone to avoid these guys at all costs!!! They do NOT stand behind their product!

Approximate cost of services:
$1,300.00
0 of 2 people found this review helpful.
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