The Monitoring Center

Alarm Systems
Oakville ON L6H 5V1
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Write a Review

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HomeStars
Alarm Systems
The Monitoring Center
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88%

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Reviews by rating (past 12 months)

Reviews for The Monitoring Center

Average customer rating:
9 10 (296 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Left me without alarm for 2 weeks

Very rude. They came to add additional alarm and the tech left and my original alarm is down. Called and they told me to read the fine print.... No liabilities on them and the tech will come back in 2 weeks to finish the job.
Unprofessional and absolutely unacceptable.
Don't recommend them.

Approximate cost of services:
$300.00
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Company Response

We do apologise for any inconvenience. I have no information to go by in order to review your experience, please do contact me directly so that we can remedy this situation on your behalf. Mirella, Sales Manager 1-866-247-4999 or email mirella@themonitoringcenter.com. I look forward to your correspondence.

Caledon2 in Oakville
Caledon2 in Oakville
1 review Oakville, ON
10/10

New Retail Store

We were moving to our new retail location and the customer service was outstanding from the first call. Installer arrived earlier than skeduled and finished work very well. He made sure everything was working before he left the place.

Approximate cost of services:
$600.00
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Company Response

Thank you so much for you positive review ... we appreciate your business!!

Korry in Ashburn
Korry in Ashburn
1 review Halton Hills, ON
9/10

Alarm system change from one provider to another. GSM and mobile link added.

Love this concept of how easy it is to switch and use existing hardware to migrate to the new service provider. The features were made available but not pushed. No dodgy deals. Straight forward. Simply leass expensive than the big guys. Install guy was a little grumpy but what can you do. Very positive so far. I'd recommend for sure.

Approximate cost of services:
$500.00
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Company Response

Thank you so much for your positive feedback Korry. We look forward to servicing your security needs for many years to come. Welcome on board!!!

DJ from Brampton
DJ from Brampton
1 review Brampton, ON
10/10

Home Security Service

I have TMC as security service provider since 1.5 year and it is great experience , installation was perfect , Emergency reporting call back was very prompt. Happy with price and service ,Highly recommend this company without any hesitation.

Approximate cost of services:
$9.99
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We cannot thank you enough for taking the time to post your positive review DJ. We will do our best to continue servicing your security needs to the best of our ability. We appreciate your business.

Thornhill
Thornhill
3 reviews Richmond Hill, ON
0/10

Service

Contacted the company for technical assistance on Saturday. The employee was extremely rude, mocked my voice and accent. Told me not to ask questions when he speaks. The issues was not resolved. Stay away. They are only good when they need you to sign up. If a service person allows himself to talk to clients in such a manner, it is indicative of the company's broader attitude.

Approximate cost of services:
$0.00
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Company Response

Hi Helen ... we do apologize for any inconvenience the above may have caused you. We pride ourselves in the delivery of outstanding customer service and assure you that one representatives behaviour is not indicative to our company attitude. Please do contact me directly so we can 1. find a remedy to your alarm issues and 2. we can investigate the manner in which you were addressed by the TMC representative in question. Please email mirella@themonitoringcenter.com or contact me by phone 1-866-247-4999 Ext.2235. I look forward to speaking with you and will absolutely assist in finding a remedy. Thank you Helen.

Private User
Private User
Private User reviews Toronto, ON
0/10

Incompetence at every turn

Did not show up for installation when promised. Took weeks to reschedule. Brought wireless equipment when we had contracted for wired. Yet another appointment to correct that. Despite the fact that I did not authorize them to take money out automatically at renewal time, they did so anyway, WITHOUT EVEN SENDING AN INVOICE. Very poorly run company.

Approximate cost of services:
$500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

We do apologize for any inconvenience. Allow me to explain that all of our customers are on pre-authorized debiting once per year automatically through Bank, VISA, M/C or AMEX in order to keep costs down and deliver the lowest possible alarm monitoring rates for our customers. Invoicing is part of this cost saving measure as well. I will be more than happy to provide you with a copy of your agreement. I look forward to reviewing this with you, please contact me, Mirella, Sales Manager 1-866-247-4999 Ext 2235 or email mirella@themonitoringcenter.com so that I can assist you in understanding the signed agreement.

Private User
Private User
Private User reviews King City, ON
4/10

Service

They are good until you need service. All goes downhill after that. They make you wait 2 weeks before you get a date. They send someone out who cannot fix the issue then you have to wait another two weeks for their oversight. Will cancel as soon as I can.

Approximate cost of services:
$0.00
2 of 2 people found this review helpful.
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Company Response

We do apologize for any inconvenience ... our scheduling practices are normally quite different than what has been described above. Please do contact me directly so we can investigate and possibly remedy your negative experience. Please contact Mirella, Sales Manager 1-866-247-4999 Ext. 2235 or email mirella@themonitoringcenter.com. I look forward to assisting you.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Monitoring Service

We couldn't be more happy with TMC. Other alarm companies charge almost triple the amount per month for the same service. We've been referring our friends and family to TMC and they've been happy with their service as well. Their customer service is awesome and they're very helpful and patient to answer my questions. Thanks TMC Team!

Approximate cost of services:
$120.00
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Company Response

We couldn't be happier that you decided to join the TMC experience. Welcome on Board!!!

Private User
Private User
Private User reviews Kitchener, ON
10/10

Alarm install

I have 2 residential accounts and 1 business being monitored by TMC. Ive received fantastic service for each install and for the continued monitoring.
Actually, when i accidentally open a door before disarming they call me much quicker than my other alarm company ever did.

Ive just signed up another family
Member as i am quite confident that she will receive the same great service at an affordable
Price.

TMC is a welcome change!

Approximate cost of services:
$299.00
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Company Response

Thank you so much for your referrals ... we appreciate your business!

Deolinda in Toronto
Deolinda in Toronto
1 review Toronto, ON
10/10

Great Service!!

Installation was very fast and the gentleman was very nice and professional! I'm glad I switched from another company as it is saving me a lot of money. This company has great customer service and great prices!!

Approximate cost of services:
$99.00
1 of 1 people found this review helpful.
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Company Response

We are also very glad you switched ... welcome on board!!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Monitoring Center

Welcome to The Monitoring Center. We offer Affordable . . . Dependable . . . Full Service Alarm Monitoring 24/ 7 starting at ONLY $9. 99/ month. . . 6 Month FREE Sign Up Bonus. ULC Listed and CSAA 5 Diamond Rated Alarm Monitoring Facility. We provide new installations, system ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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