The Monitoring Center

Alarm Systems
Oakville ON L6H 5V1
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HomeStars
Alarm Systems
The Monitoring Center
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88%

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Reviews by rating (past 12 months)

Reviews for The Monitoring Center

Average customer rating:
9 10 (296 reviews)

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Tim from West Vancouver
Tim from West Vancouver
5 reviews West Vancouver, BC
10/10

THe Monitoring Centre

I have used The Monitoring Centre for a number of years. We have moved several times and they have always been very helpful when moving and trying to use existing security equipment in the house. Every time we have moved we have requested the same excellent technician, Adam, who always takes the take to make sure that the security system is set up properly and that vulnerable areas in the house are covered. The Monitoring Centre offers great value in monitoring, and with the savings on house insurance, the cost of the monitoring is often nearly covered by this saving. I wouldn't hesitate in recommending the Monitoring Centre to anyone interested in home security.

Approximate cost of services:
$900.00
1 of 1 people found this review helpful.
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Company Response

We cannot thank you enough for your positive review and recurring business. We will continue to deliver the best customer service possible to ensure you select us once again on your next move. Congratulations!!! And welcome back!!!

Dhiren Trivedi in Guelph
Dhiren Trivedi in Guelph
1 review Guelph, ON
8/10

Home Security Service

We are very pleased with the Monitoring Centre. We had been with other company for many years and paying a lot more than this. TMC's sales reps were nice and the technician that came to our house were amazing too. We are very happy with TMC, and we will definitely recommend this service with others.

Approximate cost of services:
$587.00
1 of 1 people found this review helpful.
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Company Response

Welcome on Board and Thank you for your positive review.

Phuong in Richmond
Phuong in Richmond
1 review Richmond, BC
10/10

Good service, highly recommended

My family is very pleased with the Monitoring Centre. We had been with other company for many years and paying a lot more than this. TMC's sales reps were very great and the technician that came to our house were amazing too. We are very happy with TMC, and we will definitely recommend this service with others.

Approximate cost of services:
$9.99
1 of 1 people found this review helpful.
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Company Response

Welcome on Board!! We will continue to try and WOW you with our service.

Cam in Vancouver
Cam in Vancouver
2 reviews Vancouver, BC
9/10

Setup old security system to monitor with cellular

Minus 1 star only because it took a month to get a tech to come out and set my system up.

I had an existing system. We did not know the code and neither did the previous owners. The tech had no problem resetting the system and adding in the cellular monitoring. Very quick and easy. So far no issues. Expensive up front because you pay for a whole year, but the discount on home insurance almost pays for the monitoring.

Anytime I had to call to set up my monitoring and setup, I was on hold for no longer than a few minutes. Probably best to try and call at off peak times as I did.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

We thank you for your positive review and do apologize for the initial wait time. We will ensure your wait was worth your while :). We appreciate your business!!

Peter from Vancouver
Peter from Vancouver
3 reviews Vancouver, BC
0/10

Absolutely Awful!

bsolutely awful! Made me wait 2 weeks for an installation appointment and then cancelled the day of. Booked a second appointment even though I should have taken the first cancellation as a sign of their incredible incompetence and unprofessionalism. They cancelled the second appointment after making me wait 2 hours on the technician and then tried to make me book a third appointment!
I would caution anyone not to use the Monitoring Centre but everyone is probably safe, they aren't competent or professional enough to show up and do the install anyway. What a joke this company is.

Approximate cost of services:
$600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hi Peter ... I am unable to locate an incident such as described above in our data base so I encourage you to please contact me directly for further investigation. We do apologize for any inconvenience the above may have caused you. We pride ourselves in the delivery of outstanding customer service and would like to investigate this issue further. Please email mirella@themonitoringcenter.com or contact me by phone 1-866-247-4999 Ext.2235. I look forward to speaking with you and locating this incident in our data base in order to procure a resolution moving forward.

Raeanne in Vancouver
Raeanne in Vancouver
2 reviews Vancouver, BC
0/10

BUYER BEWARE

BUYER BEWARE! If I could give this company a minus rating, I would. After being a loyal customer for over eight years, when I cancelled because of a move, they charged me for a full year. Not once during those eight years did they notify me in writing that they were billing me annually. Not one email, not one phone call. Their website advertises a monthly charge but they sneak in the yearly contract via a voice confirmation. DECEPTIVE ADVERTISING. To add insult to injury, the customer service representative never returned my phone call or emailed me after she said, "she would look into it."

Approximate cost of services:
$12.99
1 of 1 people found this review helpful.
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Company Response

Hi Reanne, please do contact me directly so that we can offer you the options available to you. In order to deliver the lowest cost alarm monitoring across North America, we do not invoice our clients and all customers are on automatic debiting in order to keep our costs down allowing for the delivery of this low cost monitoring. Our agreements are now and always have been one year automatically renewable and our clients must give us 15 days notice in writing in order to stop the pre-authorized debiting. This is not hidden but is clause 4 of our agreement and is explained fully up-front. Should the customer cancel outside of the perameters of the agreement, the prepaid funds become like a store credit. You can leave the balance in your account for usage at a later date, you can take the funds with you to your next residence or you can gift the funds to whomever you wish. I urge you to contact me directly, Mirella, Sales Manager 1-866-247-4999 Ext 2235 or email mirella@themonitoringcenter.com so we can decide how you would like to use the funds left in your account. We thank you for your business and understanding of our agreement.

greg
greg
4 reviews Toronto, ON
10/10

Hats off to the Monitoring Center

So glad i switched my monitoring service. Installation was seamless and the customer service has been outstanding. Everything they said they would do they did without hassle. Very Pleased so far.

Approximate cost of services:
$0.00
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Company Response

Welcome on board!!!

Private User
Private User
Private User reviews Burnaby, BC
10/10

New home alarm

I bought a new home. I had TMC at my prior home and loved it. Got it again and the service and install experience even better this time around. Just gets better and better.

Approximate cost of services:
$1,000.00
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Company Response

We cannot thank you enough for your return business. It validates that our commitment to customer service is appreciated by you, our valued customer. Congratulations on your move!!! And welcome back :)

Mohnish Sawant in Vancouver
Mohnish Sawant in Vancouver
1 review Vancouver, BC
10/10

Home Monitoring

I have been with TMC for quite a while now. I moved from my house in 2015 to an apartment where I could not take my TMC services. TMC held the balance unused months as credit on my account. I recently restarted monitoring after almost 2 years and they reused my credit. Again the services are exceptional at the price they offer. I am very happy with TMC

Approximate cost of services:
$9.99
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Mohnish ... congratulations on your move!!!

Private User
Private User
Private User reviews Vaughan, ON
10/10

happy so far

I had an existing alarm system and got them hooked up which was easy and friendly. Called them after being reffered from my father, and got it hooked up within a week. Brent the technician showed us everything after Mirella at sales got us started.

Approximate cost of services:
$200.00
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Company Response

Thank you for your positive review. We hope to service your security needs for many years to come.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Monitoring Center

Welcome to The Monitoring Center. We offer Affordable . . . Dependable . . . Full Service Alarm Monitoring 24/ 7 starting at ONLY $9. 99/ month. . . 6 Month FREE Sign Up Bonus. ULC Listed and CSAA 5 Diamond Rated Alarm Monitoring Facility. We provide new installations, system ...
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