Pebblecreek Furniture Company

Kitchen & Bathroom - Cabinets & Design
Surrey BC V3S 3S9
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28%

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Reviews for Pebblecreek Furniture Company

Average customer rating:
7.2 10 (16 reviews)

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Y in Whistler
Y in Whistler
1 review WHISTLER, BC
0/10

Dining Table and Chairs, bar stools, buffet cabinet.

Upon first seeing pebble creek furniture in a local store I was hooked. I thought it was perfect for my newly renovated home. Unfortunately the company lacks serious communication skills and has next to no customer service. Ordering the furniture was very complicated and we had to go back three times to fix the order as well as numerous phone calls between the store, pebble creek and myself. Once I finally recieved my furniture, they made a mistake on the cabinet. It took almost a year for them to replace it and the new one has mismatching stain on the cupboard doors. They are now refusing to acknowledge the problem as being theirs and will not fix it. For $2000 this unit should be perfect. Pebble Creek is a complete disappointment.

Approximate cost of services:
$15,000.00
1 of 2 people found this review helpful.
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Company Response

Sorry for your unfortunate experience. We had many problems with supplying the only store we didn't own, which made communication difficult. We no longer supply that store for this very reason. In the middle of winter in Whistler, your piece of furniture was stored in an unheated warehouse. This causes many problems with wood and finish. We wish to do the best we can for our customers. If you're interested in trading this piece of furniture in for another Pebblecreek item, please contact Mark, the owner, at info@pebblecreekdesign.com.

Maureen in Aldergrove
Maureen in Aldergrove
1 review ALDERGROVE, BC
2/10

Kitchen Table, kitchen island, coffee table

We purchased a kitchen table a few months prior and had trouble picking it up, warehouse hours were normal work hours(take off early from job) and no one would help load into truck. Against better judgement we purchased two more items. It took over two months and many phone calls- of which they couldn't coordinate the two products together, which made three picks ups for us for the two items. Even after arranging with owner for kitchen island and the granite top to be at warehouse for pickup two days prior, we showed up and the top was not there. All he said was "I had no warning." I was so fustrated, I couldn't even confront him. After being fustrated repeatedly, it was just insulting how he kept saying we are getting such a good deal on our items. Now that we have them in our home I am constantly reminded of the fustration and feel we overpayed.

Approximate cost of services:
$4,000.00
0 of 2 people found this review helpful.
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Company Response

Hi Maureen. Sorry for any inconvenience you experienced. Mark, the owner, does not want you to be constantly reminded of a bad experience. If you wish, Pebblecreek would be happy to purchase the furniture back from you at full price. We have tried to contact you via phone, and haven't heard back. Please contact us at 604-541-8711, or info@pebblecreekdesign.com and we would be happy to arrange this.

Douglas Clark in West kelowna
Douglas Clark in West kelowna
1 review Kelowna, BC
7/10

furniture peice

The owners of the store are genuine people who care about their customers. Jennifer is awesome to deal with.

The store is classy, cozy and comfortable. Nice job!

The furniture appears sturdy and has a great design. If you are looking for timeless pieces I recommend you visit the store. (My wife fell in love with it.)

There were some issues regarding fit and finish of the original piece however I experienced absolutely no problems returning it for replacement. I was able to voice concerns directly to the manufacturer here in CANADA. My concerns were addressed, I was treated well, and overall I came away with a positive shopping experience.

How a business deals with customer issues speaks volumes about their integrity and I wish this business every success.

Cheers!

Approximate cost of services:
$800.00
0 of 1 people found this review helpful.
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Company Response

Thank you for your review! The Kelowna store owners Jennifer and Matt are our best franchisees.

Karen  in New westminster
Karen in New westminster
1 review New Westminster, BC
0/10

Custom Designed Kitch Table

We ordered a harvest kitchen table, stained dark brown on top and white around the apron and legs. We were told that with pine we could experience, the knots int he wood could come through the stain. Much to our surprise & disappointment these knots appeared as large mustard colour stains around the white portion of the table. Much more to our surprise was that Pebblecreek does not stand behind their work. They expect customers to pay for the table to be re-stained as "that is their policy" and expect customers to transport the table to fix the problem. Despite our intentions to purchase $3000/worth of chairs, Pebbelcreek was not willing to fix the problem. A friend also had a similar experience with her purchase of beds. We had planned to make other purcahses before this terrible experience - but based on their total disregard for customers or their products, will never shop at Pebblecreek Furniture again - and will let all of our friends and acquaintances know of our extremely poor experience.

Approximate cost of services:
$2.00
0 of 2 people found this review helpful.
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Company Response

Thank you Karen. We do appreciate your criticism; It does help a company to improve. We hope you are enjoying your new table, we were happy to replace it for you. Thank you for your chair order, as well. It's unfortunate that this review does not hold updated information. We look forward to working with your designer on new projects.

Ken in Langley
Ken in Langley
1 review Langley, BC
1/10

furniture

Ordered a custom piece that took forever to get and the quality was not up to the price I paid. They were not professional. I will not shop there again.

Approximate cost of services:
$6,000.00
1 of 3 people found this review helpful.
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Company Response

We cannot find your order in our company database. Our custom furniture comes with a customer satisfaction guarantee, we would never make you purchase something you didn't want.
We are still happy to help if you could provide us with details pertaining to the order. Please contact Mark, the owner, at info@pebblecreekdesign.com

bmac from Whistler
bmac from Whistler
1 review Vancouver, BC
8/10

a bookcase unit

We shopped for Pebble Creek at Home Expressions upstairs at the Home Hardware store in Whistler. We were happy with the service and the selection. We were able to choose the colours and size of unit we needed.

Approximate cost of services:
$500.00
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kerry in Whistler
kerry in Whistler
1 review Vancouver, BC

First Review

8/10

custom bookshelve

You can choose your colours and it worked perfect for my son's room. I will buy more pieces from this company in the future. There is a great variety of classic pieces to choose from.

Approximate cost of services:
$650.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pebblecreek Furniture Company

We a a Local Custom Manufacturer Designers and builders of High Quality Solid Wood Furniture Custom Kitchens , Islands , Vanity's , Fireplace Surrounds and Full Size Wall Units.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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